Client Experience Specialist

Why Casaplex

We offer all the standard benefits, including health and dental, paid time off, 401k with company match and a great working environment filled with energetic, team-oriented people.

Act as a critical liaison, providing our clients with product/services information and resolving any emerging problems they may have with accuracy and efficiency.

Build and maintain relationships with customers.

Promote upsell and renewal of service agreements.

3+ years of solid experience in client/customer service, preferably in the Audio/Video industry.

Passion in providing first class service that is evident in your prompt response and approach in dealing with client issues. You can put yourself in our client’s shoes and advocate for them when necessary.

Patience, empathy, understanding the value of strong communication and excellent service standards.

Strong technical prowess and problem-solving comes naturally.

Desire to turn our customers into lifelong raving fans.

If the above resonates with you, we’d love to hear from you!