Hospital Communications Operator-PT-D​/E

Position Objective

Hospital Communication Operators are responsible for all communications for Luminis Health and insure the smooth flow of internal and external telecommunication services for patients, providers and the community. Telecommunication services incorporates telephone services, paging services, misecure message, answering service applications, voice mail applications, emergency code account, monitoring of emergency alarm systems, and foreign language assistance.

• Provides essential answering services for Luminis Health and non-Luminis Health Provider Offices, collecting and recording essential information and ensuring that the information is transmitted to the appropriate person; searching for undelivered messages, notifying answering service clients who may not have received them in a timely manner.
• Answer all calls within three rings. Prioritizes calls, takes messages or page as appropriate; relays calls by making telephone connections; records information; transmits information to clients and staff as needed; operating all feature/functions of the operator console to efficiently answer the incoming calls and process as appropriate.
• Utilizes the mass communication system to send out text blasts and alerts from administrative and clinical leaders; answers the code phones, sending out overhead alerts/text blasts for codes, notifying the fire department or other municipality as directed.
• Utilizes Epic (or other databases) to appropriately access patient information to direct calls; provides routine and accurate information to the public in a helpful manner.
• Receives and processes requests for Ethic Consults and promptly relays the information to the person on call; posting "on call" schedules to the answering service accounts.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High School Diploma or equivalent.
• Previous Infinity System or Call Manager knowledge/experience preferred.
• Experience as a customer service representative preferred.
• None required for license/certifications.

• Excellent verbal and written communication skills.
• Familiarity with keyboard and computer; must type 35 wpm.
• Good judgement and decision-making skills.
• Team player.
• Maintains confidentiality on all matters relating to Luminis Health personnel, providers, patients according to policy.

• Ability to rotate day/evening and overnight shifts as scheduled; weekends and holidays are required.
• Ability to work independently and organize work priorities.
• Ability to work in close quarters for long periods.
• Routine lifting of objects less than 20 pounds.
• There is reasonable expectation that employees in this position will not be exposed to blood-borne pathogens.

• Medical, Dental, and Vision Insurance.
• Retirement Plan with employer contribution.
• Paid Time Off.
• Employee Tuition Assistance Benefits.
• Employee Referral Bonus Program.
• Employer Paid Holidays, Disability, and Life/AD&D for full-time employees.
• Wellness Programs / Employee Assistance Programs.

$ USD.