Coordinator, Membership and Customer Care

Are you passionate about delivering exceptional customer service and building meaningful member relationships? Do you thrive in a collaborative, mission-driven environment where your work directly supports healthcare professionals making a difference every day?

PALTmed (Post-Acute and Long-Term Care Medical Association) is seeking a highly organized, proactive, and service-oriented Coordinator, Membership and Customer Care to support and strengthen our growing membership community.

In this role, you will serve as a frontline ambassador for PALTmed, helping create a seamless and positive member experience through responsive support, membership engagement, event coordination, and operational excellence.

As Coordinator, Membership and Customer Care, you will:

• Serve as the primary point of contact for member inquiries via phone and email
• Process memberships, renewals, invoices, and payments accurately and efficiently
• Welcome and onboard new members to ensure a strong connection to PALTmed benefits and services
• Support member recruitment and retention efforts through outreach and relationship building
• Troubleshoot member concerns and coordinate timely resolutions
• Maintain accurate membership records and support reporting and data integrity
• Coordinate registration and on-site support for meetings and events
• Assist with chapter meeting logistics and member engagement initiatives
• Help improve processes, enhance member satisfaction, and support continuous improvement efforts

The ideal candidate is:

• Passionate about customer service and member engagement
• Organized, detail-oriented, and able to manage multiple priorities
• A strong communicator with excellent interpersonal skills
• Comfortable working with databases, CRM/AMS platforms, and Microsoft Office
• Proactive, collaborative, and solutions-focused
• Adaptable in a fast-paced, evolving environment

• Bachelor’s degree preferred
• Minimum of 3 years of experience in membership services, customer service, association management, chapter relations, or related fields
• Experience using AMS, CRM systems, or similar databases preferred

At PALTmed, we are committed to supporting clinicians and healthcare professionals who care for patients in post-acute and long-term care settings. We foster a collaborative and flexible work environment centered around service, innovation, and meaningful impact.

• Member-Centered – We listen, respond, and create solutions that meet evolving needs
• Collaborative – We communicate openly, build trust, and work toward shared outcomes
• Knowledge Sharing – We document and share information to support success across the organization
• Forward Thinking – We embrace change and innovate for the future
• Well-Being & Belonging – We value flexibility, inclusion, and meaningful connection

PALTmed is committed to fostering an inclusive, respectful, and equitable workplace where diverse perspectives and experiences are valued.
Interested candidates should submit a resume and cover letter to hr.