MEMBER Concierge - Annapolis
Listed on 2026-07-02
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Customer Service/HelpDesk
Customer Service Rep, Bilingual
Member Concierge - Annapolis
The Member Concierge is the first and last person most guests see. This is not a passive reception job. It is a hospitality and sales position for someone who can make people feel welcome, stay organized during a busy shift, and confidently explain the value of membership.
Key Responsibilities• Welcome guests, provide shop tours, and manage check-in and checkout.
• Answer calls, texts, and emails and schedule appointments accurately.
• Explain membership options and sell memberships, upgrades, services, and retail products.
• Support rebooking, retention, and member account maintenance.
• Coordinate with service providers to keep appointments and service flow on track.
• Process payments, maintain accurate records, and keep the front desk polished and organized.
• Handle routine guest questions and concerns with professionalism and good judgment.
Previous sales, hospitality, retail, salon, spa, or customer-service experience preferred.
• Comfort discussing prices, asking for the sale, and working toward goals.
• Strong communication, organization, and computer skills.
• Experience with booking, point-of-sale, CRM, or scheduling software is helpful.
• A high school diploma or equivalent and evening and weekend availability.
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