Treatment Coordinator

The Orthodontic Treatment Coordinator/Sales Consultant plays a vital role in driving practice growth by guiding patients through their orthodontic treatment journey. This position combines sales, education, and relationship-building with a patient-focused approach. You’ll be the first point of contact for new patients, walk them through their orthodontic options, review financials, and help them say “yes” to starting treatment.

• Patient Consultations
• Welcome and build rapport with new patients and families.
• Take patient photos, x-rays, and scans accurately and efficiently.
• Present treatment options and clearly explain the benefits of orthodontics.
• Support the doctor during exams and relay treatment recommendations.
• Present financial options and payment plans confidently.
• Follow up with prospective patients who haven’t yet started treatment.
• Track and achieve monthly goals.
• Communication & Coordination:
• Serve as the main point of contact for new patients.
• Communicate effectively with clinical staff to ensure a seamless patient experience.
• Maintain organized patient notes and follow-up tasks in the practice software.
• Education & Relationship Building:
• Educate patients and parents about the value and process of orthodontic treatment.
• Build lasting relationships that encourage referrals and positive reviews.
• Professional Representation:
• Uphold the practice’s image and core values in every interaction.
• Complies with HIPAA, OSHA, and all applicable federal, state, and local regulations.

• Warm, approachable and able to build rapport quickly.
• Strong background in sales, hospitality, fitness, retail, or service industries.
• Excellent communicator with genuine warmth, empathy, and professionalism.
• Confidently present treatment options and fees, helping patients make informed decisions.
• Collaborate effectively with patients and team members, demonstrating reliability, a positive attitude, and strong interpersonal skills.
• Demonstrates exceptional organizational skills, effective time management, and consistent attention to detail.
• High level of integrity and discretion when handling sensitive information.

• X-ray certification
• Experience in a dental or orthodontic setting. (Training provided)

• 4-day work week (Monday-Thursday) 7:45am-4:15pm
• Uniforms provided
• Paid vacation time
• Health insurance benefits
• 401K with employer match
• Continuing Education
• A fun, positive, and supportive environment

We are Annapolis Orthodontics, a doctor-owned, single-location practice dedicated to the wonderful community of Annapolis. We're looking for a personable and motivated Orthodontic Treatment Coordinator/Sales Consultant to guide new patients through the start of their orthodontic journey while building relationships and supporting practice growth. This is a position of positivity, a role where you help patients feel confident about their smiles and their decision to begin treatment.

The ideal addition to our team has strong communication skills, genuine warmth, and a natural ability to connect with people.