Technology Training Specialist

• Plan, develop, and deliver hands‑on instructor‑led training for commercially available and proprietary software applications
• Plan and develop documentation, training videos, and instructional design modules for commercially available and proprietary software applications
• Communicate with the Contract Manager on project plans, status, and updates for each assignment

• Bachelor’s degree from an accredited university
• At least five (5) years’ experience as a technology trainer with proprietary and/or advanced off‑the‑shelf software applications
• At least three (3) years’ experience developing technical documentation
• Experience developing and delivering in‑person instructor‑led training for commercially available and proprietary software
• Experience delivering customer training programs using adult learning principles to individuals and groups
• Experience using technical applications such as Camtasia, Articulate 360, and Vyond
• Experience managing training projects from initiation through completion
• Ability to use methodologies to plan, track, and deliver high‑quality technical training
• Ability to develop technical documentation, including Quick Reference Cards, Quick Reference Guides, and web content
• Ability to develop video and interactive recorded training
• Ability to coordinate multiple tasks, resources, and stakeholders
• Knowledge of customer service standards when interacting with internal and external Subject Matter Experts
• Knowledge of identifying and troubleshooting user‑defined challenges and implementing appropriate solutions
• Knowledge of Microsoft Office applications including Teams, Co‑Pilot, One Note, and Share Point

Demonstrates expertise in developing and delivering instructor‑led training for proprietary and commercially available software applications, alongside strong capabilities in technical documentation and project management. Proficient in utilizing adult learning principles and various technical applications to enhance training effectiveness.

• Technology Training Experience
• Technical Documentation Development
• Instructor‑Led Training Delivery
• Project Management Skills
• Adult Learning Principles

• Technical Documentation
• Training Development
• Project Management
• Video Training Development
• Interactive Training Design

• Communication Skills
• Coordination Skills
• Problem‑Solving Skills

• Bachelor’s Degree

• Customer Service Standards
• Adult Learning Principles
• Proprietary Software
• Commercially Available Software

• Camtasia
• Articulate 360
• Vyond
• Microsoft Office
• Teams
• Co‑Pilot
• One Note
• Share Point