Title Operations + Customer Experience Specialist

Schedule: Monday–Friday, 8:30 AM–5:30 PM

Reports To: Chief Operations Officer

Starting Pay Range: $24–$26 per hour DOE

Other Compensation: Potential for Quarterly Performance Bonus

Company: Auto Tag Connect LLC

Location: Annapolis, Maryland

Work Arrangement: On-Site

Employment Type: Full-Time

Schedule: Monday–Friday, 8:30 AM–5:30 PM

Reports To: Chief Operations Officer

Starting Pay Range: $24–$26 per hour DOE

Other Compensation: Potential for Quarterly Performance Bonus

Auto Tag Connect provides vehicle title and registration support to dealerships, lenders, fleets, businesses, and customers nationwide. We are building a modern, technology-driven operation combining experienced title professionals, strong customer service, efficient workflows, fraud prevention, e-titling, and evolving digital and AI-powered tools.

We are seeking an organized, proactive professional to join Auto Tag Connect as a Title Operations & Customer Experience Specialist
.

This is a development-track position designed to provide broad exposure to our title and registration operations with the opportunity to advance into a Lead Title Clerk role.

During the first approximately 3–6 months , the position will focus primarily on:

• Transaction intake and initial document review
• Customer service and communications
• Title and registration estimates
• Customer and transaction follow-up
• DMV/MVA and jurisdictional inquiries
• Transaction research and status updates
• Administrative and operational support
• Learning Auto Tag Connect systems, procedures, and workflows

Specific responsibilities may evolve based on business needs, employee strengths, experience, and demonstrated proficiency.

As the employee develops a strong understanding of Auto Tag Connect's processes and demonstrates the ability to independently manage transactions, responsibilities will expand into title and registration processing.

The anticipated career path is advancement into a Lead Title Clerk position within approximately 3–6 months , based on performance and readiness.

Advancement may include increased responsibility for:

• Managing title and registration transactions from intake through completion
• Multi-state and more complex transactions
• Transaction problem-solving and corrections
• DMV and jurisdictional research
• Customer escalations
• Quality control
• Workflow coordination
• Supporting and assisting other title clerks
• Training and process improvement

The timing and scope of advancement will depend on experience, demonstrated knowledge, accuracy, reliability, performance, and the operational needs of Auto Tag Connect.

Responsibilities may include, but are not limited to:

• Supporting the intake, processing, tracking, and completion of vehicle title and registration transactions
• Communicating with customers, dealerships, lenders, fleets, vendors, government agencies, and business partners
• Preparing or assisting with transaction estimates and required-document information
• Following up on outstanding documents, corrections, payments, approvals, and transaction requirements
• Researching DMV/MVA requirements, fees, forms, procedures, and transaction statuses
• Maintaining accurate transaction records, notes, and customer communications
• Identifying missing information, potential problems, or transactions requiring escalation
• Assisting with transaction processing, quality control, workflow coordination, and operational projects
• Supporting customers and team members with title and registration questions
• Learning and effectively using company technology, CRM systems, title-processing platforms, customer portals, and digital tools
• Supporting additional operational responsibilities as assigned based on business needs

• Vehicle title,…