Mobile Bank Teller

Shore United Bank is a full-service financial institution with a rich history dating back to 1876. In excess of $6 billion in assets, we offer innovative financial services delivered with the personal touch you expect. We serve a broad geographic area with branches in Maryland, Delaware, and Virginia, and we also provide a comprehensive suite of digital banking services that allow you to bank with us no matter where life takes you.

In addition to banking, we offer trust and wealth management services through Wye Trust, a division of Shore United Bank. Together, our team of experienced professionals is dedicated to helping you achieve your financial goals.

Shore United Bank is hiring a Mobile Branch Banking Specialist (Mobile Bank Teller) to join our team. As a Mobile Branch Banking Specialist I, you are the face of the bank, building meaningful relationships while helping customers confidently manage their everyday financial needs. This front-line role blends exceptional customer service with financial expertise, ensuring each interaction is welcoming, efficient, and accurate.

You will handle a variety of transactions while engaging customers in thoughtful conversations to understand their goals, answer questions, and recommend solutions that truly fit their needs. The mobile position travels to various branches to provide support as needed. Flexibility in schedule changes as various staffing needs arise are essential for the mobile position. Success in this role comes from your ability to listen, ask insightful questions, and create a positive experience that builds trust and long-term loyalty.

If you enjoy helping people, thrive in a fast-paced environment, and want to grow a career in banking, this role offers a strong foundation and opportunities to develop valuable financial and customer-relationship skills.

• Handles customer transactions including deposits, withdrawals, transfers, loan payments, night deposits, settling and maintaining the ATM, balancing cash drawer
• Provides superior customer service through conversation to identify client needs, in person and over the phone.
• Promotes the bank's products and services through beneficial customer conversations to help the customer meet their financial needs.
• Works closely with bank partners for client referrals to Merchant, Wye Financial, Commercial Relationship Managers, Branch Lenders
• Aids customers in managing and optimizing their bank accounts and other products.
• Maintains the highest level of confidentiality with all information obtained.
• Performs as a team member in allocating and coordinating the workflow.
• Contributes to the fulfillment of branch and company objectives and goals.
• Represents the Bank in a manner that maintains and expands positive relations with all customers, potential customers, and co-workers
• Demonstrates compliance awareness by completing all required regulatory and compliance training (e.g., BSA, CRA, ECOA) on or before deadlines, and actively supporting all policies, procedures, and practices that promote risk management, safety, and regulatory adherence.
• Consistently demonstrates the Company's core values and principles through behaviors, actions, and decisions.

Your work location will vary based on needs in the local region. This provides the opportunity to support multiple communities while serving as the go-to support for clients. This is a floating position that will work a rotational schedule between branches in the Chesapeake North region based on branch needs. Those branches are Edgewater, Annapolis, Glen Burnie, Severna Park, Crofton, Elkridge, and Owings Mills, and Arbutus.

Mileage reimbursement is provided less your normal commute from your home to the West Street Branch in Annapolis.

• Full-time.
• Non-exempt.
• Days of Work:
  Monday-Friday, with rotating Saturdays (Closed Sundays and all Federal Holidays)

• High school diploma/GED equivalent.
• 1 year experience successfully providing excellent customer service in a fast-paced environment.
• Ability to manage multiple priorities daily
• Ability to maintain confidentiality with customer…