Bilingual Call Center Supervisor-Revenue Specialist II

Bilingual Call Center Supervisor-Revenue Specialist II COMPTROLLER OF MARYLAND

Full-time

Job Category

Customer Service

Overview

Job Type :
Full-time

Description

** REPOST
* * BILINGUAL CALL CENTER SUPERVISOR-REVENUE
SPECIALIST II
Taxpayer Services Division
Recruitment #

DEPARTMENT COMP Revenue Administration

DATE OPENED 3/17/2023 08:00 AM

FILING DEADLINE 3/31/2023 11:59:00 PM

SALARY $52,575.00 - $80,992.00/year

EMPLOYMENT
TYPE Full-Time

HR ANALYST Mary-Kathryn Beech

TELEWORK
ELIGIBLE Yes

Introduction
OPEN TO ALL QUALIFIED APPLICANTS

This is a position specific recruitment. The resulting certified eligible list may be used to staff several current and future vacancies for this position/function only.

*** REPOST - PREVIOUS APPLICANTS DO NOT NEED TO RE-APPLY***

GRADE
0015

LOCATION OF POSITION
Annapolis, MD

POSITION DUTIES
Would you like to work and enjoy the scenery in historic Downtown Annapolis? This position is steps away from the Governor's Mansion. Located within walking distance of many affordable dining choices. An ideal place to work and enjoy year-round!

The main purpose of this supervisory level position is to supervise and assist directly or indirectly bilingual (English/Spanish) call center representatives in the Bilingual Call Center of the Business
Contact Center (BCC) in the Taxpayer Services Division; to ensure that a full range of taxpayer services are provided to taxpayers and tax preparers who contact the Comptroller's office by telephone, mail, e-fax, or email inquiring about various tax types administered by the Comptroller of
Maryland. Inquiries may involve income tax laws and regulations, account related information, examining, researching, reporting, correspondence, and/or the collection of Maryland taxes.

Supervisors are also responsible for all personnel issues of their subordinate staff.

Employees in this classification supervise Revenue Specialists & Revenue Examiners. Employees in this classification receive general supervision from a Revenue Administrator or other higher-level administrative official.

Incumbents who successfully complete their probationary period can be considered for telework.

PLEASE NOTE: Must be willing and able to work Monday through Friday in a full-time capacity.
Required hours are 8:00 am to 5:00 pm in the Annapolis Call Center. Leave may be limited during certain times of the year due to high volume events, projects or special assignments. Evening and weekend work may be required especially during peak times of the year. Employees are unable to prepare tax returns outside of the requirements of the job or work for private accounting services.

MINIMUM QUALIFICATIONS

Education:

Graduation from an accredited high school or possession of a high school equivalency certificate, including or supplemented by a course in bookkeeping or accounting.

Experience:

Four years of experience performing work in tax assessments, collections, investigations, examinations, adjustments or taxpayer services within two or more of the specialized fields of revenue administration or performing work in tax assessments, collections, investigations, examinations, adjustments or taxpayer services within the motor fuel/motor carrier tax field. The specialized fields may include sales and use tax, income tax, admissions and amusement tax, withholding tax, alcohol and tobacco tax, and any other revenue levy authorized by the legislature.

Notes:

1. Candidates may substitute the possession of an Associate of Arts degree from an accredited college or university for one year of the required experience.

2. Candidates may substitute the possession of a Bachelor's degree, with twelve credit hours in accounting or auditing, from an accredited college or university for two years of the required experience.

3.…