Medical Office Assistant

Overview

Planned Parenthood of Maryland (PPM) is a not-for-profit family planning agency that provides high-quality, affordable reproductive health care for women, men, and teens. Our mission is to enable all Marylanders to have access to a wide range of high-quality, affordable reproductive health care services. We help individuals make informed decisions about their reproductive health, family planning options, and sexuality.

Why Join us? At PPM, you will be a part of a diverse team of doctors, nurses and staff that play a vital role in the lives of others! If you want to be a part of a passionate and diverse team - we are looking for you!

Job Description:

Medical Office Assistant provides administrative and clerical support to the clinic. In this position you will: facilitate communication, correspondence and contribute to patient care; ensure the smooth flow of patients through the clinic for patient appointments; and offer friendly, courteous assistance to every customer to ensure they have a positive and professional experience.

Bilingual - Spanish/English Highly Preferred!

This position is full-time and has the following schedule:

• Monday: 10:30am-7:00pm
• Tuesday-Friday: 8:30am-5:00pm

Overview of what you as a Medical Office Assistant will do:

• Make health center appointments, including appropriate financial and insurance eligibility
• Assist patients with verbal registration including appropriate financial and insurance eligibility screening
• Correctly enter patient information into the Electronic Practice Management system and Electronic Health Record system
• Protect Patients’ Rights by adhering to all HIPAA requirements including maintaining confidentiality of medical, personal, and financial information
• Perform daily periodic quality assurance activities

Customer Service:

• Demonstrates PPM customer service standards
• Social perceptiveness and service oriented
• Provides patients with opportunity to provide feedback through patient surveys and reviews
• Greets clients politely and promptly and provides correct information for registration and check-out

Health Center Operations:

• Offer community referrals and resources to patients
• Prepares for next day appointments (confirmation calls, insurance verification)
• Proficiency in MS Office and patient management software

Works With Others:

• Medical Office Assistants have contact with employees, patients, and outside agencies, furnishing and obtaining information. Requires a cooperative and courteous attitude, as well as excellent phone and communication skills
• Excellent written and verbal communications skills

Education/

Experience:

• High school diploma or GED required
• Minimum of 6 months experience working in a health care center or health care setting performing front office medical assistant duties required
• Will consider 2 years of customer service in related industry
• Bilingual Spanish/English – a plus!
• Ability to read, write, and speak English fluently

Benefits Overview and more:

• Medical, Dental, and Vision insurance
• Flexible Spending Account
• Life, AD&D Insurance
• Short-Term and Long-Term Disability
• Paid Time Off (PTO) and Paid Holidays
• Employee Assistance Program
• 401(k) Retirement Plan

Equal Opportunity Statement: Planned Parenthood of Maryland is an Equal Opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion (creed), gender, gender expression, sexual orientation, national origin (ancestry), disability, genetic information, pregnancy, military status, or any other protected characteristics outlined by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring placement, promotion, termination, layoff, recall, transfer, leaves or absence, compensation, and training.

Applicants must pass Criminal Background Screening and the Right to Work in the United States.

PPM Requires COVID-19 Vaccination as part of Employment.

Planned Parenthood of Maryland Participates with E-Verify.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.