Patient Benefit Rep

ESSENTIAL RESPONSIBILITIES

• Prior to a patient receiving treatment, obtain insurance coverage information and demographics, educate patient on coverage, benefits, co‑pays, deductibles, out‑of‑pocket expenses, assess ability to meet expenses, discuss payment arrangements, and educate on financial assistance programs.
• Complete Patient Cost Estimate form based on diagnosis and coverage, complete reimbursement and liability forms for patient review and signature, and forward appropriate information to the billing office.
• Obtain insurance pre‑authorization or referral approval codes from the Clinical Reviewer prior to each treatment.
• Review patient account balance and notify front desk of patients requiring a meeting.
• Ensure patient co‑pay amount is correctly entered into the system or conveyed to the front desk.
• At each patient visit verify and update demographics and insurance coverage in the computer system per SOPs.
• Stay current on available financial aid, develop professional relationships with providers, and network to obtain referrals to aid programs.
• Adhere to confidentiality, state, federal, and HIPAA laws and guidelines regarding patient records.
• Maintain updated manuals, logs, forms, and documentation, and perform additional duties as requested.
• Other duties as requested or assigned.

Minimum three (3) years experience as a patient pre‑services coordinator or equivalent. Proficiency with computer systems and Microsoft Office (Word and Excel). Demonstrated knowledge of CPT and HCPCS coding applications. Strong verbal communication skills using correct terminology. Complete required e‑learning courses within 90 days of position start.

Contract to Hire position based in Annapolis, MD.

Pay range: $18.00 - $22.00 per hour.

• Medical, dental, and vision
• Critical illness, accident, and hospital coverage
• 401(k) retirement plan – pre‑tax and Roth post‑tax contributions available
• Life insurance (voluntary life & AD&D for employee and dependents)
• Short‑ and long‑term disability
• Health spending account (HSA)
• Transportation benefits
• Employee assistance program
• Time off/leave (PTO, vacation, or sick leave)

The position is expected to close on February 17, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.