Director, End to End Quality & Process Mgmt Exam Development

Description

Title:

Director, End to End Quality and Process Management

Location:

Remote-US

Salary: $120-$140K

We are PSI Services. We power world leading tests. Delivered with trusted science and the very best test taker experience. PSI supports test-takers on their journey to pursuing dreams and gaining certifications that are important to them. They believe that their dreams are worth working for; that their dreams are worth the effort. And we believe that too. This is our core purpose, to empower people to achieve their dreams.

We do this by being the best provider of workforce solutions, which foster both technology and science to deliver the best solutions for our test takers.

We are searching for top talent to join our PSI team and help grow our products and services. We have a creative, supportive and inclusive culture where we empower people in their careers to be their authentic self and make the most of their great talent.

At PSI, we are committed to helping people meet their potential and we believe that promoting diversity, equity and inclusion is critical to our success. That’s why you’ll find these ideals are intrinsic to our company culture and applied throughout the employee lifecycle.

Learn more about what we do at:

The Director of End-to-End Quality and Process Management oversees teams responsible for the coordination of PSI exam publications from initiation through delivery ensuring they are executed with precision, on schedule, and to the highest quality standards. They are charged with leading best practices across the end-to-end publication life cycle, establishing strategic publication goals and KPIs, and implementing performance metrics and monitoring with visibility and transparency for PSI Executive and Collective Leadership.

The Director is responsible for building and maintaining a team of Quality and Process Management professionals to facilitate accurate and high-quality test publications.

This is a full-time permanent role, with flexible hours around core office availability Monday to Friday. The role can be performed remotely, with occasional travel required for meetings, events, and workshops.

• Directs end-to-end publication life cycle to meet client program needs in alignment with professional testing standards (AERA et al, 2014), accreditation requirements (e.g., NCCA, ISO) and legal guidelines (EEOC et al, 1978).
• Leads End-to-End Quality and Process Management team and ensures the highest levels of staff productivity, effectiveness, and engagement to achieve successful end-to-end test publications for new clients, new exams, and operational changes for all markets. Facilitates goal setting and performance evaluation for team members.
• Works in partnership with leadership across publication cycle (e.g., Content Management, Configuration, Client Services, QA) and external partners to support PSI strategic goals for retention of existing clients and market growth.
• Maintains a highly motivated and creative team with a culture of accountability and continuous improvement.
• Institutes project management principles and effective quality management and quality control procedures to ensure assessments are delivered in accordance with contract requirements and industry best practices.
• Establishes end-to-end publication KPIs, performance metrics reporting, and dashboards to facilitate transparency and visibility across teams and for PSI leadership with regular updates on progress toward project milestones, blockers, and outcomes.
• Directs client intake procedures and translation of client requirements with supporting teams (IT, Content Management, QA, Configurations) for seamless and accurate test publications.
• Advises in the load forecasting for new clients, new exams, and exam changes.
• Supports business development by contributing to proposals and engaging in the client community.
• Maintains awareness of evolving industry norms as it relates to test publication capabilities and timelines.
• Makes presentations at conferences, client meetings, and business development settings.

• Bachelor’s degree in…