Scheduler, Healthcare

We’re looking for passionate and talented professionals to join our team in providing exceptional cancer care. If you’re dedicated to making a difference for patients, physicians, and colleagues, we want to hear from you! With 15+ locations across Maryland and DC, we offer a dynamic and supportive environment where you can grow and thrive.

Sign-On Bonus: We are excited to offer a $2,000 sign-on bonus for qualified candidates, payable in accordance with company policy. Bonus eligibility is contingent upon meeting all onboarding requirements and maintaining employment in good standing for a minimum of 18 months. Additional terms and conditions may apply.

Job Description

• Answers all incoming calls; assesses callers’ needs and directs to appropriate personnel. Pages clinic personnel as appropriate. Obtains and communicates messages accurately and promptly.

• Schedules new patients, referrals, and returning patients in the computer system in accordance with physician and office guidelines. For new or referred patients, sets up records with appropriate documentation and coding. Cancels/reschedules appointments according to physician schedule changes and notifies appropriate personnel.

• Obtains and enters all insurance authorizations and correspondence relating to referrals in patient charts and/or electronic medical records (EMR).

• Collects co-pays, deductibles, and other out-of-pocket amounts at time of visit.

• Maintains primary office scheduling template containing physician meetings, satellite schedules, rounding, and call coverage.

• Arranges for patients to have financial counseling as needed.

• Demonstrates an understanding of patient confidentiality to protect the patient and practice.

• Follows policies and procedures to contribute to the efficiency of the front office. Covers for other front office functions as requested.

• Prepares correspondence, memos, forms, and other documents as requested by supervisor.

• May schedule outpatient appointments, tests, surgeries, and hospital admissions upon request. Obtains necessary pre-certifications as required.

• May communicate with patients about scheduled procedures or tests, including preparation requirements, and gather necessary information.

• May be responsible for follow-up on pre-operative tests to ensure clearance for surgical procedures and communicate with physicians and patients if additional testing is required.

• May schedule post-operative follow-up appointments with physicians.

• Where applicable, demonstrates a basic understanding of medical terminology for tests and procedures, including coding and ability to look up codes specific to diagnosis, surgery, and scheduling.

• High school diploma or equivalent required.

• Entry-level position requiring 0–3 years of experience, preferably in a medical office setting.

• Knowledge of medical terminology and coding a plus.

• Must have excellent written and verbal communication skills.

• Proficiency in Microsoft Office (Outlook, Word, Excel) required.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work may require sitting for long periods, as well as stooping, bending, and stretching for files and supplies. Occasionally lifting files or paper weighing up to 30 pounds.

Requires manual dexterity sufficient to operate a keyboard, calculator, telephone, copier, and other office equipment. Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts. It is necessary to view and type on computer screens…