Systems Engineer, Jira Service Desk Consolidation and UX Modernization - Cleared

Overview

Make an Impact Where it Matters Most
At Intelliforce, you build mission support systems that teams rely on every day. In this role, you will streamline how users request help and how the organization delivers it. You will turn scattered service desks into one clean, unified customer experience.

Location: NBP 135
Schedule: 40 hours per week, day shift
Telework: Up to 16 hours per week
Clearance: Active Top Secret Clearance with Full Scope Polygraph (required). We do not sponsor clearances.
Citizenship: Must be a U.S. Citizen. We cannot sponsor visas.

Consolidate multiple Jira Service Desk instances into one unified service portal.

Design workflows, forms, queues, SLAs, and automations that improve response and routing.

Partner with stakeholders to capture requirements and map current processes.

Integrate Jira Service Desk with APIs and scripts to reduce manual steps.

Document configurations, standards, and operating procedures in Confluence.

Support Linux based environments tied to the HPC mission.

Clearance: Active Top Secret Clearance with Full Scope Polygraph (required).

Citizenship: Must be a U.S. Citizen.

Twenty years of experience as a Systems Engineer on programs of similar scope, type, and complexity.

Bachelor’s degree in System Engineering, Computer Science, Information Systems, Engineering Science, Engineering Management, or related discipline from an accredited college or university.

Five years of additional Systems Engineering experience may substitute for the degree.

• Linux CLI and Linux tools experience.
• Extensive Jira Service Desk configuration, administration, and customization experience.
• UI and UX design and development experience using relevant tools and frameworks.
• API integration and scripting experience using Bash and Python.
• Strong written and verbal communication skills, strong attention to detail.
• Atlassian tool suite experience, Jira and Confluence.

• Agile software development or project delivery experience.
• Git source control experience.

Linux, Jira Service Desk, Jira, Confluence, UI and UX design tools, REST APIs, Bash, Python, Git.

Compensation Range: $ - $

The salary range provided reflects an estimate based on current market trends and may be adjusted based on factors such as the candidate's experience, skills, and qualifications. The final offer will be tailored after a thorough evaluation of the candidate’s background and suitability for the role. This range is intended as a guideline and is subject to flexibility.

Because you matter—your work, your growth, and your well-being.

At Intelliforce, we don’t just push the boundaries of technology—we partner with some of the most mission-driven teams in defense and beyond to solve challenges that truly matter. As a Systems Engineer here, you won’t just contribute to projects—you’ll help shape outcomes that make a real-world impact.

We also know that great work starts with a great environment. That’s why we invest in you:

• Ample PTO to rest and recharge—plus all federal holidays and your birthday off, just because.
• Multiple medical plan options, including ones with zero deductible or premium for employees.
• Generous 401(k) with immediate vesting—because your future matters now.
• Exciting bonus opportunities, from profit sharing to quarterly awards and President’s Club recognition.
• A culture of collaboration, connection, and fun, with regular team activities that go beyond the work.

Ready to grow with purpose?
At Intelliforce, your career will flourish in a place where innovation thrives and people come first. Join us—and let’s build something meaningful together. You can reach us at  or schedule a call with our Director of Recruitment, just visit this link to view their calendar: .

Intelliforce-IT Solutions Group, LLC is proud to be an Equal Opportunity/Affirmative Action Employer. U.S. Citizenship is required for most positions.

Need accommodations during the application process? We’re happy to help. Reach out to us at Rec with your specific request.