End User Device Technician

Mantech is seeking a End User Device Technician to join our team in Annapolis Junction, MD
. The successful candidate will install and troubleshoot desktop devices such as VTCs, MFDs, laptops, and conference room equipment.

• Provides installation/troubleshooting support to VOIP phones, teleconferencing equipment, AVMM/conference rooms, printers, desktop computers, and other hardware devices as requested.
• Supports refresh, modernization, projects, and Service Task Order activities as required.
• Follows proper processes of equipment classification and sanitization.
• Conducts equipment surveys, inventories, completes database updates, and assists with logistical services for associated equipment.
• Works all of the above requirements within Service Level Agreement time windows.
• Travels to support other locations within the area as needed, up to 25% travel required.

• 1+ years of hands‑on experience in IT hardware support.
• Possess an IAT Level II baseline certification as defined by DoD 8570.01‑M such as Security+, must attain within 6 months.
• Experience in or willingness to learn installation/troubleshooting of end‑user devices such as VOIP phones, teleconferencing equipment, AVMM/conference rooms, printers, desktop computers, and other hardware devices.
• Customer‑facing experience.

• Experience supporting CAN networking requirements.
• Experience with a ticketing system, preferably Service Now.
• Quality cabling skills in installation, splicing, and fabrication.

• Must have a current/active TS/SCI with Poly.

• Maintains a regular sedentary position, attends meetings both virtually and in person, and is willing to travel as needed to support operational demands.