System Administrator, Level 2

What You Will Do

As a System Administrator Level 2, you will provide hands-on support for the implementation, troubleshooting, maintenance, and optimization of enterprise IT systems supporting mission-critical operations. You will manage system infrastructure, ensure system availability and performance, and support users through Tier 1 and Tier 2 incident resolution. This role requires deep technical expertise in Linux and Windows environments, virtualization platforms, automation, and secure system operations.

What You Will Do

As a System Administrator Level 2, you will provide hands-on support for the implementation, troubleshooting, maintenance, and optimization of enterprise IT systems supporting mission-critical operations. You will manage system infrastructure, ensure system availability and performance, and support users through Tier 1 and Tier 2 incident resolution. This role requires deep technical expertise in Linux and Windows environments, virtualization platforms, automation, and secure system operations.



Key Responsibilities

• Provide support for the implementation, troubleshooting, and maintenance of IT systems
• Manage daily configuration, operation, and sustainment of system infrastructure
• Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis, and resolution
• Support day-to-day operations, monitoring, and problem resolution for client, server, storage, network, and mobile devices
• Assist users in accessing and effectively using IT systems
• Support escalation efforts and communicate system status to agency management and internal customers
• Provide detailed analysis and feedback for escalated incidents and system issues
• Support dispatch systems and remain engaged through resolution of hardware and system problems
• Configure, manage, and maintain UNIX/Linux and Windows operating systems
• Install, load, and maintain operating system software and patches
• Implement operating system enhancements to improve system reliability, availability, and performance
• Optimize system operations, resource utilization, and perform capacity planning
• Troubleshoot complex system issues across hardware, software, and virtualized environment

• Strong experience administering Red Hat Enterprise Linux (RHEL) environments
• Experience designing, installing, configuring, and sustaining Linux-based systems
• Proficiency with automation and scripting for configuration management, backup, and restoration (e.g., Bash, Perl)
• Experience implementing and supporting OS-level clustering solutions
• Hands-on experience with Puppet for system administration and configuration management
• Experience installing and managing software using YUM repositories, RPM files, tarballs, and source code
• Experience researching, acquiring, and applying IAVA patches
• Strong proficiency using Unix/Linux command-line tools
• Experience with VMware architecture, including installation and configuration
• Experience supporting VMware features such as VMotion, template libraries, failover, and monitoring
• Strong troubleshooting skills in secure or mission-critical environments

• Bachelor’s degree in a technical discipline from an accredited college or university
• Five (5) additional years of System Administrator experience may be substituted for a bachelor’s degree
• Minimum of ten (10) years of experience as a System Administrator supporting programs and contracts of similar scope, type, and complexity
• Demonstrated experience supporting enterprise IT systems, virtualization platforms, and secure system operations

• CompTIA Security+ (or equivalent) – IAT Level II

• Must possess an active TS SCI with appropriate Polygraph to be considered for this role

• Support critical national security missions that matter
• Be part of a close-knit, employee-first culture where your voice is heard
• Expand your skills through ongoing training, mentorship, and career development
• Enjoy competitive compensation, generous benefits, and work-life balance