Network Operations Center Technician; 3rd Shift

Top Skills' Details

**** OVERNIGHT SHIFT - 11 PM - 7:30 AM
*** Rotations - 5 days on 2 days off; 5 days on 3 days off (Will occasionally see second shift positions as well 3:00PM - 11:30 PM)
1. Experience in a Network/Security operations center - 24/7 support environment;
Proven experience in the intake, prioritization, triage, troubleshooting and escalation of network/systems/application incident and problem management.
2. Previous experience monitoring and troubleshooting system performance, troubleshoots, resolves, or escalates network issues; monitoring network management systems
3.Hands on knowledge of TCP/IP networking protocols, computer hardware and software interconnection and interfacing.;
Hands on knowledge and understanding of ITIL/ITSM concepts and practices (Currently leveraging SNOW within this Operations Center- previous Service Now ticketing experience preferred).
4. Customer Service/Call Center experience;
Great communication, collaboration skills as this role interacts with internal technology stakeholders and external customers directly.

* Description
* Job Description

Primary Responsibilities:

* Monitors network management system and engages telecom providers to drive restoral efforts.

* Tracks incident details and keeps information updated in the incident management tool in a timely manner with accurate information.

* Solves systems and network problems/questions with limited scope and complexity.

* Applies technical knowledge to oversee high availability IP networks, messaging systems, and Air to Ground data communications equipment and systems.

* Identifies resolutions of routine technical queries from our client's customers and CAS Business Units.

* Takes guidance from other team members or management to resolve less routine issues.

* Works with Senior Team Members to resolve moderate to complex issues with critical customer services. May take the lead role in resolving less complex issues.

* Uses discretion to interpret and apply established processes. Errors could cause prolonged or wider spread failures.

* Monitors and troubleshoots system performance, troubleshoots, resolves, or escalates network issues.

* Understands deployment, configuration, and maintenance routines and develops tools to make the process more efficient.

* Participates in network solutions design and configurations.

* Analyzes issues and provides customers with guidance to resolve problems

* Individual job duties may vary.

* This is a 24 x 7 365 Operation Center which requires working some weekends and holidays.

* Strong Customer Service skills
This position is for Overnight Shift 11 PM - 7:30 AM

* Skills
* Noc, Ccna, Networking protocols, Network troubleshooting, Network monitoring, Network operations center, Network operations

* Top Skills Details
* Noc,Ccna,Networking protocols

* Additional

Skills & Qualifications
* Basic Qualifications:

* Knowledge of TCP/IP networking protocols, computer hardware and software interconnection and interfacing.

* Knowledge and understanding of ITIL/ITSM concepts and practices.

* This position requires AA/AS degree or other 2-year post high school training with a minimum of 6 years of relevant experience.

* In the absence of a HS diploma, GED or AA/AS degree, 8 years of relevant experience is required OR

* A Bachelor's degree in the appropriate discipline and less than 2 years of relevant experience.

Preferred Qualifications:

* Knowledge of Remedy, Netcool, Office 0365, Service Now

* CCNA certification

* Experience Level
* Entry/Junior

* Job Type & Location
* This is a Contract to Hire position based out of Annapolis, MD.

* Pay and Benefits
* The pay range for this position is $27.00 - $30.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

* Medical, dental & vision

* Critical Illness, Accident, and Hospital

* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available

* Life Insurance (Voluntary Life & AD&D for the employee and dependents)

*…