Senior ITSM Problem Analyst; ServiceNow & RCA
Job in
Annapolis, Anne Arundel County, Maryland, 21403, USA
Listed on 2026-02-16
Listing for:
Ford Motor Company
Full Time
position Listed on 2026-02-16
Job specializations:
-
IT/Tech
IT Business Analyst, IT Consultant, Systems Analyst, IT Support
Job Description & How to Apply Below
A leading automotive company in Annapolis, MD seeks an ITSM Problem Analyst to ensure IT service reliability and resolve recurring incidents. The role involves conducting Root Cause Analyses, managing incident reporting, and optimizing Service Now functionality. Ideal candidates have a Bachelor's in IT or related field, at least 5 years in Incident and Problem Management, and proficiency with ITSM tools like Service Now.
Excellent communication and analytical skills are essential. The salary ranges from $96,720 to $162,120.
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Position Requirements
10+ Years
work experience
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