Senior Network Operations Center Technician; Onsite

Date Posted:

Country: United States of America

Location: US-MD-ANNAPOLIS-904 ~ 2551 Riva Rd ~ BLDG 904

Position Role Type: Onsite

U.S. Citizen, U.S. Person, or Immigration Status Requirements: This job requires a U.S. Person. A U.S. Person is a lawful permanent resident as defined in 8 U.S.C. 1101(a)(20) or who is a protected individual as defined by 8 U.S.C. 1324b(a)(3). U.S. citizens, U.S. nationals, U.S. permanent residents, or individuals granted refugee or asylee status in the U.S. are considered U.S. persons.

For a complete definition of “U.S. Person” go here: https://(Use the "Apply for this Job" box below)..62

Security Clearance Type: None/Not Required

Security Clearance Status: Not Required

This role will contribute to the Tier 2 CAS Network Operations Center. This position is responsible for the incident management of customers within the CAS Operational environment. This position is responsible for diagnosing failures of systems and networks and performing actions to resolve basic technical queries from Collins Aerospace CAS customers and Business Units.

This is a swing shift position - hours will be 3:00-11:30 PM.

• Monitors network management system and engages telecom providers to drive restoral efforts.
• Tracks incident details and keeps information updated in the incident management tool in a timely manner with accurate information.
• Solves systems and network problems/questions with limited scope and complexity.
• Applies technical knowledge to oversee high availability IP networks, messaging systems, and Air to Ground data communications equipment and systems.
• Identifies resolutions of routine technical queries from Collins Aerospace CAS customers and CAS Business Units.
• Takes guidance from other team members or management to resolve less routine issues.
• Works with Senior Team Members to resolve moderate to complex issues with critical customer services. May take the lead role in resolving less complex issues.
• Uses discretion to interpret and apply established processes. Errors could cause prolonged or wider spread failures.
• Monitors and troubleshoots system performance, troubleshoots, resolves, or escalates network issues.
• Understands deployment, configuration, and maintenance routines and develops tools to make the process more efficient.
• Participates in network solutions design and configurations.
• Analyzes issues and provides customers with guidance to resolve problems, this includes great focus and attention to details.
• This is a 24 x 7 365 Operation Center which requires working some weekends and holidays.

Will be trained on three all NOC (3) positions, Transport, Data Link, Applications in 4-6 months.
*** These positions will be trained one by one from a span of 3 weeks to a month and a half.

• Transport – Continuous monitoring from the core to the edge, for all ARINC Global Network components, including all routers, switched, firewalls, circuits, etc.
• Data Link – Continuous monitoring of the ground station/radios and central processing systems that make air to ground datalink communications possible.
• Applications – Continuous monitoring of the central channels, connected to routers, which facilitate the daily flow of millions of messages.

• Typically requires an AA/AS degree (or other 2-year post high school training) with a minimum of 6 years of relevant experience.
• Current or in progress: CCNA or Security+ certification.
• Prior experience in a customer service‑oriented technical support environment.
• Prior experience with TCP/IP networking protocols, computer hardware/software interconnection, and interface standards.
• Experience troubleshooting Cisco equipment and working knowledge of routing protocols such as HSRP and BGP.

• Proficiency in multitasking, including prioritizing multiple incidents and collaborating across teams.
• Strong attention to detail and ability to analyze and interpret complex system behavior.

• Medical, dental, and vision insurance
• Three weeks of vacation for newly hired employees
• Generous 401(k) plan that includes employer matching funds
• Tuition…