Supervisor - IS Support

Position Objective

The Supervisor is responsible for ensuring that the Information Systems incident management and asset management processes are adhered to by all IS Support Center staff. This position will directly supervise the System Support Technicians at Luminis Health. Overarching to all responsibilities is maintaining a focus on employee engagement, well-being, Luminis Health goals, and delivering exceptional customer service directly and through IS Support Center staff.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• AA/AS degree or current enrollment in college level courses required. 4-year college degree (B.S. or B.A.) preferred. Professional experience will be considered in lieu of education.
• Minimum of five years (Ten preferred) experience in a help desk/customer support environment.
• Two years in a Healthcare IT role preferred.
• Two years in a Leadership role either directly leading resources or leading projects required.
• Excellent Communication Skills (oral and written).
• Good knowledge of MS Office applications and agile with systems and processes preferred.
• Ability to manage multiple tasks. Ability to work individually or as a member of a team. Ability to work under pressure.
• Ability to travel to multiple sites across Luminis Health.

• ITIL, CompTIA A+, CompTIA Network+, CompTIA Project+ (Preferred)

• Comprehensive knowledge of Microsoft Windows OS, software, and networks.
• Excellent interpersonal, communication, and customer service skills.
• Strong time management skills and detail oriented.
• Ability to manage budgets for computer hardware and peripherals.
• Ability to manage multiple priorities.
• Fostering teamwork.
• Quality Management.

There is a reasonable expectation that employees in this position will not be exposed to blood-borne pathogens.

Physical Demands – Medium Duty - Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

$36.42—$52.76 USD

• Medical, Dental, and Vision Insurance
• Retirement Plan (with employer match for employees who work more than 1000 hours in a calendar year)
• Paid Time Off
• Tuition Assistance Benefits
• Employee Referral Bonus Program
• Paid Holidays, Disability, and Life/AD&D for full-time employees
• Wellness Programs
• Employee Assistance Programs and more

Benefit offerings based on employment status.