AV Technician Lead

About DMI

DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efficient, and cost-effective solutions that drive measurable results.

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About the Opportunity

DMI, LLC is seeking a AV Technician to join us.

The AV Lead Technician is responsible for the end-to-end operation, optimisation, and leadership of enterprise audio-visual systems supporting legislative sessions, hearings, and high-visibility events. This role combines hands-on technical expertise with team leadership, ensuring seamless AV performance, rapid issue resolution, and continuous system improvement.

Duties and Responsibilities:

* Lead and oversee daily AV operations across MGA and DLS facilities, including chambers, committee rooms, and conference environments.

* Supervise and mentor a small team of AV technicians; assign tasks, provide guidance, and ensure high-quality service delivery.

* Act as the primary escalation point for complex AV issues, ensuring rapid troubleshooting and resolution during live sessions and events.

* Ensure high availability, reliability, and performance of audio, video, lighting, streaming, and broadcasting systems.

* Coordinate with vendors, integrators, and internal stakeholders for system upgrades, maintenance, and lifecycle management.

* Drive continuous improvement initiatives, including system optimisation, process standardisation, and documentation enhancements.

* Maintain and enforce best practices, SOPs, and operational standards for AV systems and support processes.

* Oversee and maintain inventory management, asset tracking, and system documentation.

* Provide advanced training and guidance to ITO staff, end users, and stakeholders on AV system usage and best practices.

* Support planning and execution of large-scale or high-profile events, ensuring flawless AV delivery.

* Ensure readiness for legislative deadlines, including after-hours and overtime support as required.

Qualifications

Education and Years of

Experience:

* Associate or Bachelor's degree in Broadcast Engineering, Communications Technology, or related field (or equivalent experience).

* 5-8+ years of progressive AV experience, including enterprise AV environments.

* Proven experience in a lead or supervisory role, managing or mentoring technical teams.

* Strong experience with AV networking, AVoIP systems, and infrastructure.

* Hands-on experience supporting enterprise hybrid environments (Zoom, Microsoft Teams).

* Demonstrated ability to handle high-pressure, live event environments with minimal supervision.

Required Skills &

Certifications:

* Mediasite (Monitor, encoders/recorders)

* AJA HELO encoders/recorders

* BiAmp Tesira DSP systems

* Brahler and Sennheiser conferencing systems

* Crestron DM Matrix, DM-NVX (AVoIP), controllers, and touch panels

* Crestron XiO Cloud or similar AV management platforms

* Assisted listening systems and distribution

* Strong understanding of AV over IP, signal flow, and system integration

* AVIXA CTS / CTS-D / CTS-I (highly preferred)

* CompTIA A+ and/or Network+

* Any relevant AV or networking certifications

Background Requirements:
Successful completion of a Fingerprint background investigation.

Citizenship Status

Required:

H 1B

Physical Requirements:

None required for this position.

Location:

Department of Legislative Services, Maryland General Assembly, 90 State Circle, Annapolis, MD 21401

Working at DMI

DMI is a diverse, prosperous, and rewarding place to work. Our culture is shaped by five core values that guide how we work, grow, and succeed together:

* Do What's Right - We lead with honesty and integrity.

* Own the Outcome - We take responsibility and deliver.

* Deliver for Our Customers - We are relentless about delivering value.

* Think Bold, Act Smart - We innovate with purpose.

* Win Together - We collaborate and celebrate our success.

These values aren't just…