Systems Engineer; L4 or L5 Security Clearance

Position: Systems Engineer (L4 or L5) with Security Clearance
We are seeking an experienced Systems Engineer (Level 4 or Level
5) to support a recently upgraded suite of enterprise collaboration platforms used by a large and diverse user community.

This role offers the opportunity to work closely with end users and customers, serve as a primary point of contact for system assistance, and become a subject matter expert on the platforms. The ideal candidate is customer-focused, technically capable, and comfortable engaging with users at all levels-from analysts to senior leadership.

Key Responsibilities
* Provide community management and help desk support, including access issues, feature questions, and issue triage during core support hours

* Serve as a subject matter resource on collaboration platform capabilities, configurations, and use cases

* Train and brief users through live sessions, webinars, and written documentation

* Actively engage user communities by answering questions, moderating discussions, and encouraging constructive participation

* Build, support, and improve community structures and groups; identify community owners and recommend improvements

* Capture, document, and communicate user requirements; submit, review, and provide feedback on enhancement and bug tickets

* Test platform upgrades and support rollout activities

* Maintain and update training materials, feature documentation, and release communications

* Track and report help desk activity, community engagement, and recurring program metrics

Required Qualifications
* 9+ years of experience in systems engineering, IT, or a closely related technical field
* Bachelor's degree may substitute for 4 years of experience

* Master's degree may substitute for 6 years of experience

* Active TS/SCI with Polygraph clearance

* Strong oral and written communication skills, including experience briefing and training diverse audiences

* Ability to quickly learn new platforms, tools, and technologies

* Experience troubleshooting issues, coordinating with stakeholders, and resolving service or platform problems

* Proficiency with Microsoft Office tools
Desired Qualifications
* Knowledge of community management concepts and best practices

* Experience working within or supporting the Intelligence Community or similar enterprise collaboration environments

* Experience engaging users on online collaboration platforms and moderating forums or communities

* Basic working knowledge of (or ability to learn) HTML, CSS, and JavaScript for simple page design and user assistance
Compensation: $160,000- $185,000 depending on years of experience PTO, Holidays, Medical, Dental, Vision, 401K