ITSM Administrator

Position Objective

The ITSM administrator provides configuration and administrative support of the Cloud-based Atlassian tool suite, including multiple Jira, Confluence, and key 3rd party add-ons. This role will also assist and play a vital role in Automation with the Luminis Health AI chatbot while working to automate and integrate the bot with applications and systems.

• AA or Associates Degree required; BA/BS preferred
• Minimum of 5 years in the IT field required
• At least 3 years of JIRA experience required
• Computer proficiency and aptitude; 5+ years of IS/IT customer support experience
• JIRA, UNIX, ITIL certifications preferred
• 2 years in Healthcare IT preferred
• Understanding of JIRA APIs and webhooks
• Excellent customer service skills (oral and written). Presentation skills and aptitude. Ability to handle multiple tasks. Ability to work individually and as a member of a team. Ability to work under pressure

No specific certifications required beyond those listed in Educational/Experience Requirements

• Must provide own transportation to each location

Employees in this position will not be exposed to blood-borne pathogens

The physical demands and work environment described are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with the Americans with Disabilities Act.

$66,669.36 – $ USD

• Medical, Dental, and Vision Insurance
• Retirement Plan (with employer match for employees who work more than 1000 hours in a calendar year)
• Paid Time Off
• Tuition Assistance Benefits
• Employee Referral Bonus Program
• Paid Holidays, Disability, and Life/AD&D for full-time employees
• Wellness Programs
• Employee Assistance Programs and more