It Co-Ordinator

This role involves the monitoring, auditing and tracking of company IT assets, escalating and following up IT Helpdesk tickets, and assisting team members with small IT issues.

• Work with the IT manager to ensure upholding of IT standards.
• Act as a link between end users and technical support, which includes receiving Emails/Skype/Whats App for Helpdesk tickets and escalating to the correct service provider.
• Escalate urgent calls and other issues (such as calls which take too long) to IT manager.
• Follow up on calls and verify completion.
• Maintain peripherals and loan laptops in storage at all sites, and present to staff members as temporary loan devices in case of critical failure.
• Assist with non-technical calls, which have easy/fast resolution.
• Audit company computer assets and maintain the asset register. Includes making sure new devices receive asset labels.
• Monitor printers and order replacement toners when low.
• Add users to multifunction printers, as requested.
• Make sure backups are performed, and routinely test restore backups.
• Monitor server logs for issues and errors.
• Monitor networks for speed issues and outages.
• Monitor user site access, data usage etc.
• Perform other ad-hoc IT projects or tasks as assigned.

• Minimum: Grade 12 / NQF 4 / IT Certification, A+, N+ etc.
• Ideal: Diploma in IT
• Experience: 3 to 5 years related experience
• Knowledge of Windows Operating Systems (Desktop and Server)
• A valid driver’s license.

• Good organizational, planning and communication skills.
• Must have the ability to work under pressure and maintain required standards
• Willingness to work overtime as and when required
• Time management skills and the ability to prioritize work.
• Ability to work cross-functionally
• Data management.
• Attention to detail and accuracy.
• Problem-solving.
• Adaptability.