AV Technician Lead

About DMI

DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efficient, and cost-effective solutions that drive measurable results.

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DMI, LLCis seeking a AV Technician
to join us.

The AV Lead Technician is responsible for the end-to-end operation, optimisation, and leadership of enterprise audio-visual systems supporting legislative sessions, hearings, and high-visibility events. This role combines hands-on technical expertise with team leadership, ensuring seamless AV performance, rapid issue resolution, and continuous system improvement.

Duties and Responsibilities:

• Lead and oversee daily AV operations across MGA and DLS facilities, including chambers, committee rooms, and conference environments.
• Supervise and mentor a small team of AV technicians; assign tasks, provide guidance, and ensure high-quality service delivery.
• Act as the primary escalation point for complex AV issues, ensuring rapid troubleshooting and resolution during live sessions and events.
• Ensure high availability, reliability, and performance of audio, video, lighting, streaming, and broadcasting systems.
• Coordinate with vendors, integrators, and internal stakeholders for system upgrades, maintenance, and lifecycle management.
• Drive continuous improvement initiatives, including system optimisation, process standardisation, and documentation enhancements.
• Maintain and enforce best practices, SOPs, and operational standards for AV systems and support processes.
• Oversee and maintain inventory management, asset tracking, and system documentation.
• Provide advanced training and guidance to ITO staff, end users, and stakeholders on AV system usage and best practices.
• Support planning and execution of large-scale or high-profile events, ensuring flawless AV delivery.
• Ensure readiness for legislative deadlines, including after-hours and overtime support as required.

Education and Years of

Experience:

• Associate or Bachelor’s degree in Broadcast Engineering, Communications Technology, or related field (or equivalent experience).
• 5–8+ years of progressive AV experience
  , including enterprise AV environments.
• Proven experience in a lead or supervisory role
  , managing or mentoring technical teams.
• Strong experience with AV networking, AVoIP systems, and infrastructure
  .
• Hands‑on experience supporting enterprise hybrid environments (Zoom, Microsoft Teams).
• Demonstrated ability to handle high‑pressure, live event environments with minimal supervision.

Required Skills &

Certifications:

• Mediasite™ (Monitor, encoders/recorders)
• AJA HELO encoders/recorders
• BiAmp Tesira DSP systems
• Brahler and Sennheiser conferencing systems
• Crestron DM Matrix, DM-NVX (AVoIP), controllers, and touch panels
• Crestron XiO Cloud or similar AV management platforms
• Assisted listening systems and distribution
• Strong understanding of AV over IP, signal flow, and system integration
• AVIXA CTS / CTS-D / CTS-I (highly preferred)
• CompTIA A+ and/or Network+
• Any relevant AV or networking certifications

Background Requirements: Successful completion of a Fingerprint background investigation.

Citizenship Status

Required:

H 1B

Physical Requirements: None required for this position.

Location: Department of Legislative Services, Maryland General Assembly, 90 State Circle, Annapolis, MD 21401

DMI is a diverse, prosperous, and rewarding place to work. Our culture is shaped by five core values that guide how we work, grow, and succeed together:

• Do What’s Right
  – We lead with honesty and integrity.
• Own the Outcome
  – We take responsibility and deliver.
• Deliver for Our Customers
  – We are relentless about delivering value.
• Think Bold, Act Smart
  – We innovate with purpose.
• Win Together – We collaborate and celebrate our success.

These values aren’t just ideals—they show up in how we support every part of your well‑being:

• Convenienc…