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Senior Service Desk Agent: Federal IT Support

Job in Annapolis, Anne Arundel County, Maryland, 21403, USA
Listing for: ASM Research, An Accenture Federal Services Company
Full Time position
Listed on 2026-06-18
Job specializations:
  • IT/Tech
    HelpDesk/Support, IT Support, Technical Support
Salary/Wage Range or Industry Benchmark: 52900 - 68690 USD Yearly USD 52900.00 68690.00 YEAR
Job Description & How to Apply Below
ASM Research, An Accenture Federal Services Company in Annapolis, MD is hiring a Customer Service Representative for first-level technical support in a government environment. This role involves troubleshooting IT services, guiding users, and utilizing IT service management tools. Required qualifications include an Associate's degree in IT or related field, 4–7 years of IT support experience, and strong problem-solving skills. The compensation range for this position is $52,900 - $68,690.
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Position Requirements
10+ Years work experience
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