ATM Managed Services Training Specialist

Pay Range: (Minimum to mid pay range specific to NY, CA, CO, WA, MD) 75,000. USD Annual – Brinks Texas License #C00550 #LI-Remote

An accomplished and dynamic ATM Managed Services Training Specialist will join our team in Coppell, Texas, or remotely (for the right candidate). The role is responsible for designing, implementing, and managing training programs that support ATM Managed Services (AMS) operations worldwide, ensuring consistent service delivery, improving operational performance, and supporting ongoing growth across monitoring centers, field services, system rollouts, and operational support teams.

• Design and execute a global training strategy for ATM Managed Services that aligns with operational goals, service‑level agreements (SLAs), and customer expectations.
• Build standardized onboarding, refresher, and advanced training programs to support AMS operations, monitoring centers, and support teams.
• Establish a scalable training roadmap that supports new tools, system implementations, and operational growth.
• Partner closely with Global Operations, Monitoring Centers, Field Services, Engineering, IT, and Vendor Management to identify training needs and close skill gaps.
• Collaborate with country and regional leaders to ensure training content and delivery align with local operational requirements while maintaining global standards.
• Act as the primary point of contact for AMS training initiatives across regions.
• Define and track measurable training outcomes, including performance improvements, error reduction, incident trends, SLA adherence, and service quality metrics.
• Use operational data, KPIs, audit findings, and root‑cause analysis to assess training effectiveness and guide enhancements.
• Provide regular reporting to leadership on training participation, results, and operational impact.
• Continuously refine training content, delivery methods, and tools to improve effectiveness and scalability.
• Support continuous improvement initiatives related to monitoring processes, VMS enhancements, and operational workflows.
• Identify opportunities to streamline processes, improve knowledge transfer, and increase operational efficiency through training innovation.

• Bachelor’s degree in Business, Operations, Technology, Training & Development, or a related field.
• Minimum of 5+ years of experience in ATM operations, managed services, financial services operations, or technical service environments.
• Proven experience building and managing training programs in operational, SLA‑driven environments.
• Strong knowledge of ATM systems, monitoring processes, incident management, and service delivery models.
• Demonstrated experience translating business objectives into actionable training and operational enablement strategies.
• Proficiency with training tools, learning platforms, and operational reporting systems.

• Willingness to travel domestically and internationally as business needs require.
• Relocation assistance is not available for this role.
• Strong organizational skills with the ability to manage multiple priorities and projects simultaneously.
• Flexibility to work across different time zones to support global AMS operations.
• Ability to continuously identify opportunities to enhance training effectiveness, service delivery consistency, and customer satisfaction.

Brink’s is an equal‑opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, marital status, protected veteran status, sexual orientation, gender identity, genetic information, or history or any other characteristic protected by law. Brink’s is also committed to providing a drug‑free workplace. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.