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HelpDesk/Support Systems Administrator IT Support

Federal Service Desk Shift Lead — SLA & Coaching

Job in Annapolis, Anne Arundel County, Maryland, 21403, USA
Listing for: ASM Research, An Accenture Federal Services Company
Full Time position
Listed on 2026-06-18
Job specializations:
  • IT/Tech
    HelpDesk/Support, Systems Administrator, IT Support
Salary/Wage Range or Industry Benchmark: 100000 - 125000 USD Yearly USD 100000.00 125000.00 YEAR
Job Description & How to Apply Below
A federal IT services firm is seeking a Service Desk Shift Supervisor to oversee service desk operations in Annapolis, Maryland. The role involves managing staff assignments, coaching analysts, and ensuring timely support for incidents in alignment with service management standards. Candidates should have 4-7 years in IT operations with leadership experience, a customer service orientation, and be able to work in a federal IT environment.

The compensation range is competitive, reflecting the unique qualifications required for this position.
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