IT Specialist; N12

Provides administrative support for city wide networking including servers, operating systems and security. Provide administrative support for Internet and E‑Mail services. Troubleshoot and repair computers and other communication equipment and software and do related work. This is an essential position, not suitable for telework.

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Note:

The duties and responsibilities enumerated in this job description are for the purpose of determining a common set of minimum qualifications and salary level for all positions in this class. They are not intended to include all the job duties of all positions in the job classification. To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily, with or without reasonable accommodation.

Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described.)

• Creates and maintains operating system images and configurations.
• Deploys images and/or sets up operating systems for desktops, laptops and other related devices.
• Maintains guidelines for use of desktops, laptops and other related devices.
• Sets up and maintains select servers pertaining to computer management, anti‑virus, etc.
• Deploys desktops, laptops, mobile devices, printers, scanners and other related hardware.
• Manages deployment patches and software, anti‑malware and anti‑virus signature updates.
• Configures automated silent deployment of software, printers and device configurations through PC management software.
• Troubleshoots and assists with software related problems and questions.
• Creates reports on PC hardware installation, troubleshooting and repair.
• Creates reports on network cabling and interface installations; PC software operating systems and application installations; repair requests; network e‑mail and Internet browser installation; etc.
• Provides administrative support for city‑wide networks including servers, operating systems, security, Internet, and e‑mail services.
• Tracks, maintains records, and audits all PC hardware and related items or equipment.
• Documents all PC application software licenses and registrations and assists in the auditing of PC application software and licenses. Coordinates and tracks disposal of old PC hardware/equipment.
• Monitors, coordinates, and implements Help Desk support related software and hardware.
• Performs other duties as assigned.

• Knowledge of computer hardware and software, and skills to set up, install and repair.
• Knowledge of network hardware and software operations.
• Knowledge of Gmail and Internet browsers.
• Knowledge of Ethernet cabling systems and related devices.
• Knowledge of Microsoft Office installation/configuration.
• Skill in assembling & disassembling PCs needing repairs or upgrades. Ability to install/configure operating systems.
• Ability to communicate in writing to create reports involving installations, deployments, and guidelines.
• Ability to communicate verbally to coordinate help desk support, troubleshoot hardware deployments, and respond to requests for hardware and system upgrades or repair.

• Two (2) years of related professional PC hardware and application software experience; or an equivalent combination of acceptable education and experience to provide the required knowledge, skills and abilities.
• Certification or License:
  Possession of an appropriate driver's license valid in the State of Maryland and a safe driving record.

• Certifications preferred: A+ Certification, Network+ Certification, CCNA, CCVP, MCSE

The work area is adequately lighted, heated, and ventilated. The work environment involves everyday risks or discomforts that require normal safety precautions.

The work is sedentary and generally the employee may be required to speak, walk, stand, bend, and/or carry light items to include paper, books or files.