IT Support Specialist

Job Overview

An IT Support Specialist will partner with Corporate and Business Unit IT teams. Provide reliable break-fix support on IT hardware and software.

Travel between area facilities to support locations within the region with 15% travel expected.

• Serve as a local point of contact for end users seeking technical assistance
• Monitor and respond quickly and effectively to requests received through the IT Service Desk and adhere to SLA rules
• Provide step‑by‑step training for end users and document internal procedures
• Direct significant, unresolved, or recurring issues to the next level of support personnel
• Provide accurate information and technical assistance support on IT products, services, software, and hardware
• Log all service interactions and their resolutions
• Pass on any feedback or suggestions by end users to the appropriate internal team
• Stay current with system information, changes, and updates
• Assist the IT team in other duties as deemed necessary
• Complete preventative maintenance on various IT related hardware and systems

• Bachelor’s degree relevant to the position or equivalent experience
• 2-5+ years in an IT professional support role, with experience in decision making, researching, analyzing, and interpreting system infrastructure and application problems
• Working knowledge of current office and manufacturing software, networking, servers, Active Directory and other Microsoft products with a good understanding of computer systems, mobile devices, and other tech related products
• Ability to diagnose and resolve technical issues without direct supervision
• Experience with Service Now a plus
• Proficiency in English
• Customer‑oriented and ability to stay calm under pressure
• Strong communication and organizational skills
• Must have the ability to adapt quickly
• Keen attention to detail, memory of patterns, and interest in problem solving
• Ability to lift up to 45 lbs.

Equal Employment Opportunity/Veterans/Disability Employer