Outreach SME- Cleared Computer​/Software Annapolis Junction, MD

White Sky Technologies specializes in systems engineering and technology management solutions for U.S. Government clients. We are committed to meeting our customer’s needs with a dedicated and highly qualified workforce.

Opportunity

Provide direct user support for AEA Tools, assisting with account administration and monitoring system and network status. You will interact with users via phone, VTC, email, chat and online platforms such as JIRA, Confluence, SharePoint, and Spy Space to ensure timely, accurate support.

• Troubleshoot system issues and perform first-level corrective maintenance.
• Address complex user questions and provide clear guidance.
• Support other help desk technicians when advanced assistance is needed.
• Deliver concise operational updates to customer teams.
• Follow and maintain SOPs and SLAs.
• Maintain and update the ticket-tracking system.

• 15+yrs experience with IC tools and capabilities
• High School diploma
• Understanding of product workflows in an operational environment.
• Active TS/SCI Clearance with Polygraph Required

Salary range - $80,000-$170,000, based on qualifications/experience

Please check out our amazing benefits and generous PTO plan HERE!!

White Sky Technologies, LLC., provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.