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Field Support Specialist Security Clearance
Job in
Annapolis, Anne Arundel County, Maryland, 21403, USA
Listed on 2026-06-21
Listing for:
Cornerstone Defense
Full Time
position Listed on 2026-06-21
Job specializations:
-
IT/Tech
IT Support, Technical Support, Hardware Engineer
Job Description & How to Apply Below
Title:
Field Support Specialist
Location:
Annapolis Junction
Compensation Range: $130,000 - $150,000
Active TS/SCI with Polygraph required.
Responsibilities- Provide Solaris and Linux Operating Systems Oracle hardware support, including ZFS storage, Exadata, and Oracle Database Appliances and experience with legacy Sun Microsystems hardware.
- Provide on‑site service desk coverage.
- Provide outstanding customer service while assisting customers with hardware and software issues via e‑mail, phone, or instant messaging.
- Maintain on‑site ticketing queue for hardware and software requests.
- Travel to customer site to implement hardware equipment fixes (replace drives, address latency issues, power failures, connectivity, etc.).
- Maintain high level of ongoing communication with customers before and during call progression.
- Set and meet delivery target dates to comply with contract support SLAs.
- Escalate customer issues/concerns to leadership as needed.
- Coordinate with data center staff in remote locations to organize access for additional support.
- Create break/fix and work order requests for access to local and remote locations.
- Maintain on‑site spares inventory for local use.
- Follow government security policies.
- Conduct weekly checks with customers on any unspecified issues they may be experiencing with supported hardware or software.
- Expertise in in‑depth troubleshooting of Oracle and Sun Systems hardware, firmware, and software problems.
- Experience with firmware and software patching of systems from Oracle and Sun Microsystems.
- Minimum of 2 years of in‑depth experience troubleshooting Oracle and Sun Systems hardware, firmware, and software problems.
- Medical, Dental and Vision Plans
- Generous PTO Policy
- 401(k)
- HSA and FSA options
- Life and Disability Insurance
- Tuition Reimbursement and Training
- Perks at Work Discount Program
- Referral Program
- Leads Generation Program
- College America 529
- Fitness Reimbursement Program
- Travel Assistance
- Norton Lifelock Benefit Solutions
- Life Planning Financial & Legal Services
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