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Incident Manager
Job in
Annapolis, Anne Arundel County, Maryland, 21403, USA
Listed on 2026-06-24
Listing for:
Veriipro
Full Time
position Listed on 2026-06-24
Job specializations:
-
IT/Tech
IT Support, Systems Administrator, Technical Support
Job Description & How to Apply Below
Roles and Responsibilities
- Monitor network management systems and coordinate with telecom providers for incident restoration.
- Log, track, and update incident details accurately and in a timely manner in the incident management system.
- Troubleshoot and resolve basic to moderately complex system and network issues within defined scope.
- Support high-availability IP networks, messaging systems, and air-to-ground communication systems.
- Investigate and resolve routine technical issues and escalate complex problems as needed.
- Collaborate with senior engineers to resolve critical or complex incidents; may lead resolution of simpler cases.
- Follow established processes and apply technical judgment to ensure system stability; elevate when required.
- Monitor system performance and perform troubleshooting, resolution, or escalation of network incidents.
- Support configuration, deployment, and maintenance activities and contribute to process improvement initiatives.
- Participate in network design and configuration activities as needed.
- Provide technical guidance to users for issue resolution with strong attention to detail.
- Work in a 24x7 operations environment, including weekends and holidays.
- Experience troubleshooting Cisco network devices.
- Strong understanding of routing protocols such as HSRP and BGP.
- Ability to multitask, prioritize effectively, and manage multiple operational responsibilities.
- Strong analytical, troubleshooting, and communication skills.
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