Field Support Specialist Security Clearance

Azusa Solutions is seeking a Field Support Specialist with strong experience providing hands‑on support for Oracle hardware with Solaris and Linux Operating Systems. The role involves assisting a team of talented consultants in a growing company comprised of highly qualified, impactful, and multi‑talented individuals.

• Only applicants with an Active TS/SCI and poly need apply.
• Expertise in in‑depth troubleshooting of Oracle and Sun Systems hardware, firmware, and software problems.
• Experience with firmware and software patching of systems from Oracle and Sun Microsystems.
• Minimum of 2 years of in‑depth experience troubleshooting Oracle and Sun Systems hardware, firmware, and software problems.
• TS/SCI FSP clearance.

• Provide Solaris and Linux Operating Systems Oracle hardware support, including ZFS storage, Exadata, Oracle Database Appliances, and legacy Sun Microsystems hardware.
• Provide outstanding customer service while assisting customers with hardware and software issues via e‑mail, phone, or instant messaging.
• Maintain on‑site ticketing queue for hardware and software requests.
• Travel to customer sites to implement hardware equipment fixes (replace drives, resolve latency issues, power failures, connectivity, etc.).
• Maintain high‑level ongoing communication with customers before and during call progression.
• Set and meet delivery target dates to comply with contract support SLAs.
• Escalate customer issues/concerns to leadership as needed.
• Coordinate with data center staff in remote locations to organize access for additional support.
• Create break/fix and work order requests for access to local and remote locations.
• Maintain on‑site spares inventory for local use.
• Follow government security policies.
• Conduct weekly checks with customers on any unspecified issues they may be experiencing with supported hardware or software.

Azusa Solutions is an equal opportunity employer.