Network Operations Center Manager

Req

Network Operations Center (NOC) Manager – Public Sector SLED

NTT DATA seeks a highly experienced NOC Manager to lead a 24x7x365 operations center supporting mission‑critical public sector networks in Annapolis, Maryland. The role requires strong expertise in networking and fiber technologies, program management skills, and the ability to oversee a complex IT initiative while ensuring operational excellence and driving strategic improvements.

• Direct daily operations of the 24x7x365 NOC.
• Ensure all incidents, service requests, and outage events are handled in accordance with SLAs.
• Maintain operational discipline, documentation accuracy, and real‑time service visibility.
• Supervise NOC staff, shift leads, analysts, and escalation resources.
• Oversee monitoring coverage, alert accuracy, and event correlation.
• Approve and enforce NOC SOPs, alerting rules, and ticketing workflows.
• Coordinate with Engineering, Service Assurance, Firewall teams, ISP/OSP field teams, and DoIT.
• Lead response efforts for Priority 1 and Priority 2 incidents.
• Deliver operational reports, KPIs, and executive dashboards.
• Oversee NOC training programs, certification paths, and competency development.
• Manage and schedule 24x7x365 NOC and maintenance staff, ensuring training, readiness, and performance accountability.
• Direct incident detection, escalation, and resolution, lead incident bridges, and coordinate restoration efforts.
• Facilitate uninterrupted network operations and maintain service levels through proactive monitoring and issue mitigation.
• Plan, coordinate, and execute scheduled maintenance activities, lead change management processes with proper approvals and testing.
• Conduct root cause analyses and implement permanent corrective actions to prevent recurrence.
• Manage deployment of new services, circuits, and network devices, ensuring quality and timeliness.
• Track and analyze network KPIs, maintain performance dashboards for internal and customer reporting.
• Implement process improvements and introduce tools/automation to enhance operational efficiency.

• Minimum 5 years as an IT Operations Center Manager.
• Minimum 10 years of experience in network operations, including at least 5 years managing a NOC or similar 24x7X365 operations team.
• Minimum 5 years monitoring and managing configuration of 500+ network devices.
• Minimum 5 years monitoring and managing a virtual server environment.
• Strong technical expertise in networking and fiber technologies.
• Current ITIL Foundation certification; one intermediate‑level ITIL certification preferred.

• Must possess a bachelor’s degree in computer science, information systems, or a related field. Equivalent work experience of five (5) years may be substituted for a degree.
• At least five (5) years of experience in network operations, monitoring, troubleshooting, and/or provisioning, including at least two (2) years in a managerial or supervisory role.
• Proven leadership of 24x7x365 enterprise‑class operations.
• Strong understanding of ITIL best practices, incident management, and service operations.
• Strong technical expertise in networking and fiber technologies.

• PMP (Project Management Professional) or PgMP (Program Management Professional).
• Cisco Certifications (CCNP, CCIE) for advanced networking expertise.
• CompTIA Network+, Security+, or CySA+ for foundational and security knowledge.
• Fiber Optic Technician Certification (CFOT or equivalent).
• AWS Certified Solutions Architect or Azure Network Engineer Associate for cloud networking.
• Certified Information Systems Security Professional (CISSP) for security leadership.

• Experience with Disaster Recovery (DR) and Business Continuity Planning (BCP) for network environments.
• Knowledge of network automation and orchestration tools such as Ansible and Python scripting.
• Familiarity with Zero Trust Architecture and advanced cybersecurity frameworks.
• Strong vendor and contract negotiation skills for fiber and networking services.
• Ability to manage multi‑site network deployments and large‑scale fiber rollouts.
• Experience with large‑scale network…