Senior Analyst: Systems

Job Title

Senior Analyst:
Systems

Manages the overall planning, design, testing, installation, and troubleshooting of application software in accordance with the Systems Development Life Cycle (SDLC). Evaluates existing information systems to assess their suitability for the organization’s needs and projected outcomes. Collaborates with key business stakeholders, software vendors, and programmers to achieve desired outcomes. Seeks out ways to improve existing processes and design systems to implement those changes.

Manages and supports application developers by interpreting business requirements into system design, performing complex system analysis and ensuring system and security standards and policies are applied to all software construction and implementation. Responsible for project management and reporting of assigned projects for the Technology division and affected business areas. Analyzes new technologies and assesses their usefulness to the organization. Leads the technical support of all enterprise data systems, including SaaS and locally developed applications, and integrates all data.

Provides technical guidance and support to team members. Areas of responsibility may include HR, Finance, Student Systems, Business support, or Microsoft Power Platform.

• Ability to work flexible schedules
• Extended hours
• On call

• Leads and/or performs requirements gathering, business analysis, solution design, configuration, development coordination, testing, deployment, and post-implementation support for assigned applications.
• Ensures SDLC deliverables are produced and maintained (e.g., requirements, functional/technical specifications, test plans, release notes, and support documentation).
• Plans and executes system testing activities, including unit, integration, regression, user acceptance testing (UAT) support, and validation of defect resolution.
• Troubleshoots application issues; performs root-cause analysis; implements corrective actions; and coordinates with vendors, developers, and infrastructure teams as needed.
• Manages application upgrades, patches, and enhancements; evaluates impact; coordinates change control; and communicates planned outages and releases.
• Partners with stakeholders in HR, Finance, Student Systems, and Business Support to streamline processes, improve data quality, and increase automation.
• Develops and maintains integrations, data interfaces, and reporting solutions as assigned; validates data mappings and ensures data integrity.
• Ensures solutions meet security, privacy, and compliance requirements; collaborates on role-based access, auditing, and least-privilege practices.
• Mentors team members and fosters an environment of creative problem solving, frequent positive interaction with users, and acceptance of diverse personalities and backgrounds while supporting the training of team members in analysis and programming.
• Conducts Performance Evaluations and develops personal growth and development plans with individual team members.
• Performs other related duties as assigned within the same classification or lower.

• Bachelor’s Degree in information systems management or related field from a regionally accredited college or university.
• Or an equivalent combination of education and experience that provides the required knowledge, skills, and abilities.

• Five (5) years relevant professional experience in computer software programming, system design and maintenance or a related functional area.
• Three (3) years related experience in a supervisory or management role.
• One (1) year related experience with project management and Maryland K‑12 student policies and procedures (preferred).
• Five (5) years general experience supporting web‑based systems (preferred).
• Or an equivalent combination of education and experience that provides the required knowledge, skills, and abilities.

• Knowledge of and experience with .NET, SQL Server, Oracle, cloud computing, Microsoft Dev Ops, and the Microsoft Power Platform.
• Proficient in database design and knowledge of SDLC…