Senior Analyst: Systems

Job Summary

Manages the overall planning, design, testing, installation and troubleshooting of application software in accordance with the Systems Development Life Cycle (SDLC). Evaluates existing information systems to assess their suitability for the organization's needs and projected outcomes. Collaborates with key business stakeholders, software vendors, and programmers to achieve desired outcomes. Seeks out ways to improve existing processes and design systems to implement those changes.

Manages and supports application developers by interpreting business requirements into system design, performing complex system analysis and ensuring system and security standards and policies are applied in all software construction and implementation. Responsible for project management and reporting of assigned projects for the Technology division and affected business areas. Analyzes new technologies and assesses their usefulness to the organization. Leads the technical support of all enterprise data systems including SAAS and locally developed applications including the integration of all data.

Provides technical guidance and support to team members. Areas of responsibility may include HR, Finance, Student Systems, Business support or Microsoft Power Platform.

• Ability to work flexible schedules
• Extended hours
• On call

• Leads and/or performs requirements gathering, business analysis, solution design, configuration, development coordination, testing, deployment, and post-implementation support for assigned applications.
• Ensures SDLC deliverables are produced and maintained (e.g., requirements, functional/technical specifications, test plans, release notes, and support documentation).
• Plans and executes system testing activities, including unit, integration, regression, user acceptance testing (UAT) support, and validation of defect resolution.
• Troubleshoots application issues; performs root‑cause analysis; implements corrective actions; and coordinates with vendors, developers, and infrastructure teams as needed.
• Manages application upgrades, patches, and enhancements; evaluates impact; coordinates change control; and communicates planned outages and releases.
• Partners with stakeholders in HR, Finance, Student Systems, and Business Support to streamline processes, improve data quality, and increase automation.
• Develops and maintains integrations, data interfaces, and reporting solutions as assigned; validates data mappings and ensures data integrity.
• Ensures solutions meet security, privacy, and compliance requirements; collaborates on role‑based access, auditing, and least‑privilege practices.
• Mentors team members and fosters an environment of creative problem solving, frequent positive interaction with users, and acceptance of diverse personalities and backgrounds while supporting the training of team members in analysis and programming.
• Conducts performance evaluations and develops personal growth and development plans with individual team members.
• Performs other related duties as assigned within the same classification or lower.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Education:
  
  Bachelor's Degree in information systems management or related field of education from a regionally accredited college or university required, or an equivalent combination of education and experience.
• Experience:
  
  Five (5) years relevant professional experience in computer software programming, system design and maintenance or a related functional area required;
  Three (3) years relevant experience in a supervisory or management role required;
  One (1) year related experience with project management and Maryland K–12 student policies and procedures preferred;
  Five (5) years general experience supporting web based systems preferred; or an equivalent combination of education and…