Construction Technology Support Analyst

Job Title: Construction Technology Support Analyst

Location: Annapolis Junction, Maryland

Shift: 1st

Starting Compensation Range: $27.13 - $34.10 per hour

The Construction Technology Support Analyst is responsible for delivering first‑call‑resolution to diagnose and troubleshoot machine control systems and site positioning technology used in heavy civil construction. The individual in this position focuses on quickly diagnosing and resolving common technical issues via phone, email, and remote applications to minimize customer equipment downtime.

• Basic understanding of GNSS principles, machine control systems, and site positioning technology
• Must be able to read and interpret common construction data formats
• Must be able to think quickly to handle customer situations to produce immediate results
• Must have strong mechanical aptitude and skills
• Strong customer service orientation with good verbal and written communication skills
• Must possess ability to explain technical concepts to non‑technical users
• Proficiency with computers, tablets, and basic diagnostic tools
• Must be able to travel to customer sites and work flexible hours as required
• Must have excellent driving record
• Promote a positive customer experience
• Uphold the Core Values of Integrity, Commitment, Excellence and Teamwork by embracing The Carter Way

• Previous experience in technical support, construction technology, or related field, preferred
• Survey and construction technology experience using all major site positioning and machine control systems, preferred
• Civil engineering experience a plus
• Any manufacturer training or certification in machine control or site positioning technology

• Required to sit and talk or hear
• Frequently required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms
• Occasionally lift and/or move up to 10 pounds
• Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus

• Health, dental and vision insurance
• Paid time off
• 401(k), $0.75 to $1.25 match up to 6%
• Life and disability insurance
• In‑house training instructors/programs
• Tuition reimbursement
• Employee referral bonus program
• Tool allowances and tool loans
• Discounts on cellular phone service, computers, and vehicles
• Opportunities for overtime
• Shift differential (if applicable)

Actual base pay may vary based on experience, skills, qualifications, education, geographic location, and other relevant business considerations. In addition to base pay, the compensation package may include participation in performance‑based incentive programs, as well as overtime eligibility depending on the role.

SITECH Chesapeake is an EEO/AA Employer. All qualified individuals, including minorities, females, veterans, and individuals with disabilities, or any other characteristic protected by law are encouraged to apply.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.