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Lead Helpdesk Ops Supervisor — 24x7 IT Support (Secret
Job in
Annapolis, Anne Arundel County, Maryland, 21403, USA
Listed on 2026-08-13
Listing for:
Maximus
Full Time
position Listed on 2026-08-13
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support
Job Description & How to Apply Below
Maximus is seeking a Helpdesk Shift Supervisor to provide Tier 2 IT support for a mission-critical platform in Annapolis Junction, MD. The role includes supervising Tier 1 staff, mentoring team members, and escalating complex issues to higher tiers while ensuring 24x7 coverage and effective incident management.
The position requires an Active Secret clearance, residence within commuting distance for daily onsite work, and a flexible shift pattern across 1st, 2nd, 3rd, and Panama shifts.
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