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AI-Driven Service Desk Manager (Federal
Job in
Annapolis, Anne Arundel County, Maryland, 21403, USA
Listed on 2026-08-22
Listing for:
ICF
Full Time
position Listed on 2026-08-22
Job specializations:
-
IT/Tech
HelpDesk/Support
Job Description & How to Apply Below
ICF is seeking an experienced Service Desk Manager to lead a modern, AI-enabled IT service desk for a federal technology program. You will own the full operational lifecycle of a single-tier desk, with accountability for customer satisfaction, KPIs, knowledge management, and continuous improvement.
The ideal candidate will have run federal IT service desk operations, managed technicians, and engaged with program leadership and client stakeholders.
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