Technology Administrator

The Technology Administrator is responsible for the day-to-day execution, administration, and support of workplace technology, including devices, applications, user access, and vendor coordination. This role is primarily hands-on and execution-oriented, ensuring employees have reliable, secure, and effective technology to perform their work.

Working closely with Operations and Office Management, the Technology Administrator manages technology requests, coordinates with the Managed Service Provider (MSP), performs system administration tasks, and ensures consistent application of established technology standards.

• Serve as the primary internal point of contact for routine technology needs, issues, and requests.
• Administer user accounts, permissions, devices, and applications, including onboarding, changes, and offboarding.
• Perform hands-on troubleshooting and coordinate resolution of escalated issues with the MSP.
• Maintain technology inventories, system documentation, and access records.
• Monitor technology requests submitted through internal intake forms and ensure timely follow-up and resolution.
• Coordinate day-to-day work with the Managed Service Provider, including ticket submission, escalation, and resolution tracking.
• Review MSP deliverables for completeness, quality, and alignment with internal requirements.
• Communicate internal priorities and follow up on outstanding items.

• Support and administer core business applications and collaboration tools (e.g., Microsoft 365).
• Manage software licensing, access levels, and configuration settings.
• Assist with deployment, upgrades, and routine maintenance of systems and devices.
• Perform testing and user setup for approved technology changes.

• Apply and enforce existing security, access, and data protection policies.
• Assist with user education related to security practices (passwords, MFA, data handling).
• Maintain documentation related to technology controls, access, and recovery procedures.
• Support disaster recovery and business continuity processes by executing assigned tasks.

• Provide hands-on assistance to employees for routine technology use and issues.
• Create and maintain basic user guides, FAQs, and internal documentation.
• Communicate technology updates, outages, or changes as directed.

• Bachelor’s degree in Information Technology, Computer Science, or related field, or equivalent practical experience.
• 2–5 years of hands-on experience supporting business technology systems and end users.
• Experience working directly with managed service providers or external IT vendors.
• Strong working knowledge of user support, systems administration, and IT service processes.

• Experience administering Microsoft 365 and related workplace tools.
• Familiarity with ITIL service management concepts.
• Experience maintaining technical documentation and system records.
• Relevant certifications (CompTIA, ITIL, Microsoft, or similar).

• Highly hands-on and execution-focused
• Strong troubleshooting and follow-through
• Organized, detail-oriented, and process-driven
• Clear communicator with non-technical users
• Service-minded and dependable
• Practical, pragmatic, and outcome-oriented