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Round-the-Clock Help Desk Specialist (Tier 1
Job in
Annapolis, Anne Arundel County, Maryland, 21403, USA
Listed on 2026-08-22
Listing for:
Black Eagle Defense
Full Time
position Listed on 2026-08-22
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support
Job Description & How to Apply Below
Black Eagle Defense seeks a Help Desk Specialist L1 to provide 24x7 Tier 1 support for the organization’s IT services. You will assist users via phone and in person with email, LAN/WAN access, directories, standard desktop images, and COTS/GOTS software, acting as the first contact for troubleshooting hardware and software issues.
Responsibilities include ticket creation in Service Now, user account management, and communicating outages or incident status while coordinating with Tier 2 when
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