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Head of IT Service Management & Platform Governance
Job in
Annapolis, Anne Arundel County, Maryland, 21403, USA
Listed on 2026-09-01
Listing for:
Pearson
Full Time
position Listed on 2026-09-01
Job specializations:
-
IT/Tech
IT Project Manager, AI Business & Operations
Job Description & How to Apply Below
Pearson is seeking a Head of IT Service Management to lead the enterprise ITSM capability within OCTO. You will own and govern the Service Now platform and Atlassian toolchain, driving ITIL 4 adoption and platform governance at a global scale.
You will lead a globally distributed team, define AI-enabled service governance, and partner with Platform Engineering to deliver proactive, high-quality IT services across Pearson.
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