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SaaS Technical Support Specialist - Hybrid
Job in
Annapolis, Anne Arundel County, Maryland, 21403, USA
Listed on 2026-09-03
Listing for:
Crisis24
Full Time
position Listed on 2026-09-03
Job specializations:
-
IT/Tech
Technical Support, HelpDesk/Support
Job Description & How to Apply Below
Crisis
24 is seeking a Technical Support Specialist to assist end user customers in an inbound contact center environment. You will leverage product knowledge to troubleshoot inquiries, support onboarding, and ensure short- and long-term satisfaction and retention.
The role requires strong communication, the ability to handle high-volume calls, emails, and chats, and a customer-centric approach. Hybrid Annapolis, MD location with potential for growth within a SaaS company.
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