Senior Director, Business Systems

About Crisis
24

Crisis
24 is a global, AI-enhanced provider of travel risk management, mass communications, critical event management, crisis-security consulting, personal protection solutions and global medical concierge capabilities, allowing prominent organizations, disruptive brands and influential people to operate with confidence in an uncertain world. Backed by proprietary AI-enabled SaaS technologies, advanced Global Operations Centers, an extensive global footprint, and the largest team of private-sector intelligence analysts in the world, we deliver localized insights and global perspectives alongside medical, security, crisis response, embedded intelligence, and consultancy services as a preferred partner for Fortune 500 corporations.

At Crisis
24, we don't just offer jobs - we offer missions. We recruit the very best from the military, intelligence agencies, academia, law enforcement, medicine, or any of our areas of specialty. We protect more than places. We protect people, reputations, and lifestyles, with integrity, discipline, discretion, and purpose. Whether you're stepping into civilian life after service, seeking personal or professional growth, or bringing specialized expertise to a higher calling, we match your ambition with real opportunity.

Do the most important work of your career, helping safeguard the world's most important organizations and individuals against risk.

More information is available at

Crisis
24 is looking for a Senior Director, Business Systems to take business ownership of the systems Crisis
24 runs on. The role sits within the business rather than within IT and is accountable to the functions that these systems use day to day - you will be measured on whether our systems and processes make it easier for our commercial, operational, HR and finance teams to do their work.

You will build the internal subject-matter expertise that allows Crisis
24 to support and develop these systems. You will work hand in hand with our IT and Salesforce Platform teams, who bring the architecture, configuration, technical delivery, integration and security expertise the work depends on. The division of responsibility is straightforward: IT Solutions and the Salesforce Platform team provide access support, solution scoping and implementation; once a system or process is live, this role owns its maintenance and ongoing enhancement on behalf of the business.

Alongside system ownership, this is a heavily project-based role. You will run relevant business-facing project portfolios, including the applicable systems and process work streams arising from post-acquisitions and integration activity. If you enjoy taking ambiguous, cross-functional and complex programs to their conclusion, this role will suit you.

• Business ownership of the application portfolio: Act as the accountable business owner for Crisis
  24's business application estate - including but not limited to Dayforce, Concur, Net Suite, Asana, and our scheduling and timekeeping platforms, together with the surrounding contracting and billing tooling - setting the roadmap, prioritizing the backlog and making the trade-off calls on behalf of the business, alongside the functional process owners.
• Salesforce process improvement: Own the business process, requirements and improvement roadmap across Salesforce, and lead the Salesforce improvement project portfolio. The Salesforce Platform team owns platform configuration, build and technical delivery; you own what the business needs, why, in what sequence, whether the delivered result works in practice, and - once live - the maintenance and ongoing enhancement of the processes it supports.
  
  The two roles operate as close and equal partners.
• Ownership after go-live: Take ownership of business systems and the processes they support once they are live. Day-to-day maintenance, declarative configuration, reporting and dashboards, user administration and basic enhancements sit with you and your team, so that the business is not dependent on a technical queue for routine change. Work requiring code, integration change, or change to the data model or…