Social Media Platform Administrator

Practice - AIA - Artificial Intelligence and Analytics About AI & Analytics:

Artificial intelligence (AI) and the data it collects and analyzes will soon sit at the core of all intelligent, human-centric businesses. By decoding customer needs, preferences, and behaviors, our clients can understand exactly what services, products, and experiences their consumers need. Within AI & Analytics, we work to design the future—a future in which trial-and-error business decisions have been replaced by informed choices and data-supported strategies.

By applying AI and data science, we help leading companies to prototype, refine, validate, and scale their AI and analytics products and delivery models. Cognizant’s AIA practice takes insights that are buried in data and provides businesses a clear way to transform how they source, interpret and consume their information. Our clients need flexible data structures and a streamlined data architecture that quickly turns data resources into informative, meaningful intelligence.

Please note, this role is not able to offer visa transfer or sponsorship now or in the future

We are seeking a Social Media Platform Administrator with strong hands-on experience managing Meta Business Manager environments and supporting enterprise social media operations. This role is responsible for administering Meta Business Manager accounts, managing user access and permissions, supporting social media platform operations, and ensuring adherence to security and governance best practices. The ideal candidate will possess experience with social media account administration, stakeholder support, access management, and social media management platforms in a corporate environment.

• Manage and administer Meta Business Manager accounts, assets, users, roles, and permissions.
• Support business teams with account setup, access requests, user onboarding, and troubleshooting activities.
• Maintain and govern Facebook, Instagram, and other social media assets within Meta Business Manager.
• Monitor and manage user access controls, security settings, and permission structures across social media platforms.
• Ensure adherence to social media governance policies, security standards, and account management best practices.
• Support organic social media operations, profile management, and platform administration activities.
• Coordinate with marketing, communications, and business stakeholders to support social media initiatives.
• Investigate and resolve platform access, authentication, and account-related issues.
• Maintain documentation related to social media account structures, permissions, and operational procedures.
• Assist with implementation and administration of social media management tools such as Khoros, Hootsuite, or similar platforms.
• Support continuous improvement of social media operations, governance processes, and platform administration practices.
• Provide guidance and training to stakeholders regarding social media account management and platform best practices.

• Hands-on experience working within Meta Business Manager, including account management, permissions administration, campaign support, and platform governance.
• Experience supporting social media operations, including creating, managing, or maintaining social media profiles and organic content programs.
• Strong understanding of Meta platform administration, asset management, and user access controls.
• Experience managing account access requests, user permissions, onboarding/offboarding activities, and security best practices.
• Knowledge of social media governance, account security, password management, and access control processes.
• Experience troubleshooting social media platform…