NOC Analyst​/Technician

Xyant Technology, established in 1995, is a premier federal systems integrator that provides technical and business solutions in information technology, systems engineering, scientific support and management consulting.

Winner of Nationwide Best of the Best Small Business Award from Federal Aviation

Location:

Annapolis, MD(Onsite)

Duration: 6 Months Contract

Direct Client Need

Hourly pay: $33/hr

Job Summary:

The Tier 2 Network Operations Center (NOC) Technician is responsible for incident management, system monitoring, and troubleshooting within a 24/7/365 operational environment
.

This role diagnoses system and network failures, resolves routine-to-moderate technical queries, and ensures high availability for critical customer services.

This position operates on the MID Shift (11:00 PM – 7:30 AM) and requires working some weekends and holidays.

Responsibilities:

• Network Monitoring & Troubleshooting:
  Monitor high-availability IP networks, messaging systems, and Air-to-Ground data communications; engage telecom providers to drive restoral efforts.
• Incident Management:
  Track, update, and resolve customer and business unit incidents in the management tool with high accuracy and attention to detail.
• NOC Cross-Training:
  Successfully train and qualify this NOC position within 4–6 months:
  • Transport:
    Core-to-edge monitoring of routers, switches, firewalls, and circuits.
  • Data Link:
    Monitoring of ground stations, radios, and central processing systems.
  • Applications:
    Monitoring of central channels facilitating high-volume daily messaging.
• System Optimization:
  Support network solutions design, deployment, configuration, and maintenance routines; help develop efficiency tools.
• Collaboration & Escalation:
  Resolve less complex issues independently and partner with Senior Team Members to troubleshoot moderate-to-complex critical customer

Technical

Skills:

Experience troubleshooting Cisco devices and working knowledge of HSRP/BGP routing protocols and TCP/IP networking.

Operational Knowledge: Solid understanding of ITIL/ITSM concepts and practices.

Soft Skills: Exceptional customer service, sharp attention to detail, and efficient multitasking abilities (prioritizing and delegating).

Tools (Preferred): Familiarity with Remedy, Netcool, Office 365, and Service Now.

Education / Experience: AA/AS degree (or other 2-year post-high school training) with 1–2 years of relevant experience OR High School Diploma / GED with a minimum of 2 years of relevant experience.

Required

Certifications:


CompTIA Network+ and Preferred

Certifications:

Cisco CCNA

NOC Engineer, NOC Analyst, Network Operations /Support Specialist, NOC Specialist, Network Operations Center Analyst, NOC Technician, Network Support, Network Engineer, Network Technician.