Personal Lines Account Manager

Job Description

We’re Looking for Someone Exceptional

CNR Insurance is looking for an experienced Personal Lines Account Manager to join our team in our Annapolis office.

We aren’t simply looking to fill a seat. We are looking for an exceptional insurance professional — someone who is smart, driven, personable, polished, and genuinely takes ownership of their work.

The right person already understands personal insurance and knows how to take care of clients. You can have a thoughtful coverage conversation, recognize an exposure that others might miss, solve problems without needing constant direction, and confidently represent the agency with clients and insurance company partners.

You are the type of person who sees what needs to be done and does it.

If you’ve built a successful career in personal insurance but circumstances at your current company have changed — perhaps because of restructuring, an acquisition, a change in ownership, or simply because you’ve reached the point where you’re ready for something better — we’d be very interested in talking with you.

• Paid Time Off (PTO)
• Health Insurance
• Dental Insurance
• Vision Insurance
• Retirement Plan

What You’ll Do

As an experienced Personal Lines Account Manager, you’ll manage and develop client relationships while serving as a trusted insurance advisor.

Your responsibilities will include:

• Managing an established book of personal insurance clients and providing responsive, professional day-to-day service.
• Conducting thoughtful coverage reviews and identifying gaps, changing exposures, and opportunities to improve a client’s protection.
• Handling renewals proactively rather than simply processing them.
• Quoting, marketing, rewriting, and placing personal insurance accounts with appropriate carriers.
• Reviewing and explaining coverage, deductibles, endorsements, exclusions, and available options in language clients can understand.
• Handling policy changes, cancellations, billing questions, claims-related conversations, underwriting requests, and other client needs.
• Re-underwriting and remarketing accounts when circumstances warrant it.
• Developing strong working knowledge of our insurance company partners and their underwriting appetites.
• Identifying appropriate opportunities for additional protection, including umbrella, flood, valuable articles, watercraft, recreational vehicles, life insurance, and other personal insurance products.
• Building relationships that improve client retention and generate referrals.
• Maintaining accurate, timely documentation and following agency procedures and E&O best practices.
• Working collaboratively with other members of our Personal Lines team while independently managing your responsibilities.
• Helping us continually improve how we serve our clients and operate as an agency.

The Person We’re Hoping to Find

Experience matters, but we’re equally interested in how you work.

Experienced. You have meaningful personal insurance experience and understand the business beyond simply processing transactions.

Smart and curious. You learn quickly, ask good questions, understand coverage, and want to know the reason behind what you’re doing.

Driven. You don’t need someone constantly reminding you what needs attention. You take responsibility for your clients and your results.

Personable and polished. You’re comfortable speaking with clients, prospects, underwriters, company representatives, and coworkers. You communicate professionally and present yourself well.

A problem solver. When something doesn’t fit neatly into the normal process, your instinct is to figure out a solution rather than simply pass the problem along.

Coverage-minded. You understand that good insurance advice is about more than price. You are…