Valet Guest Service Manager - Annapolis

Valet Guest Service Manager - Annapolis

Department: Valet Parking Operations

Reports to: City Manager and/or Area Manager

Schedule: Full Time

Status: Exempt

Compensation: $50,000 - $55,000 + Bonus Potential (rates vary by market and experience)

The Account Manager oversees the daily operations of an assigned location, ensuring exceptional service for clients and guests. This role involves managing staff, maintaining client relationships, overseeing financial aspects such as revenue and payroll, and performing valet duties when needed.

To lead and manage valet operations by delivering outstanding guest service, optimizing efficiency, and driving financial performance. The Account Manager focuses on staff development, operational excellence, and customer satisfaction, ensuring a safe, professional, and organized valet experience while continuously improving service quality and business growth.

• Client Relationship Management: Serve as the primary contact for each property, ensuring contractual obligations are met, fostering open communication, addressing concerns, and building trust with stakeholders to strengthen partnerships and identify opportunities for service improvements and business growth.
• Daily Operational Oversight: Manage scheduling, staffing, and quality assurance to ensure smooth daily operations. Conduct site visits to identify and resolve issues, maintain equipment, improve processes, and uphold consistent customer service standards.
• Financial and Administrative Tasks: Monitor site-level revenue, payroll, and expenses; work with the Regional Director on cost control and accurate record‑keeping to keep operations financially on track.
• Team Supervision And Training: Recruit, train, and coach hourly associates, set clear performance expectations, and foster a positive work environment by modeling professionalism and enforcing company policies.
• Communication And Reporting: Provide regular updates to management through reports on progress, challenges, and account needs, and coordinate promptly during emergencies or urgent situations.
• Additional Responsibilities: Perform other tasks as assigned to support overall operational and financial objectives. Attend required staff meetings and complete training modules in a timely manner. Flexibility for flexible hours, occasional travel, and financial close periods.

• Education/
  
  Experience:
  
  High school diploma or GED required; at least 3 years of supervisory experience in parking, hospitality, or similar customer service field. Additional training or certifications in leadership or business management is beneficial.
• Certificates and Licenses: Valid driver’s license, reliable transportation, acceptable motor vehicle record (no more than 3 moving violations in 3 years), and clean background check.
• Key
  
  Skills:
  
  Strong analytical, problem‑solving, and training/leadership abilities; payroll management; financial awareness; excellent communication and reporting; cell phone use for work communication. Ability to manage staff, improve processes, and maintain high levels of guest satisfaction.

Indoor and outdoor settings on parking facilities and corporate environments. Frequent use of computers and phone. Exposure to outdoor weather conditions, noise, and moving vehicles. Requires extended periods of standing, walking, and moderate weight lifting.

Extended running, standing, walking, moderate weight lifting (luggage). Vision abilities for situational awareness and safety of guests and vehicles.

Provide exceptional guest service through professional communication, active listening, and personalized assistance.

Build strong relationships, resolve issues promptly, anticipate client needs, coordinate across locations, and adjust strategies to ensure client satisfaction.

Analyze revenue and payroll, identify discrepancies, resolve operational inefficiencies, and develop solutions to improve performance and accuracy.

Provide hands-on coaching, build strong teams, and ensure consistent operations through knowledge of training methods, operational software, and leadership principles.

Manage payroll with focus on scheduling and overtime control; guide managers to create efficient schedules that optimize labor costs.

Provide regular updates to operations and HR while maintaining clear communication with internal departments and external vendors.

Employees may be required to use personal cell phones for work-related communication. Reimbursement follows company policy.

Parking Management Company is a national parking services provider specializing in hospitality-focused parking solutions, offering valet,…