Deputy Director, Anne Arundel County; Program Manager II

Introduction

When you join the Maryland Department of Human Services (DHS), you join a team of more than 5,000 employees across the state dedicated to positively changing the lives of more than 1 million Marylanders each year. We do this by providing economic support, preventive services, and caring for children and adults. We aim to deliver services so that we more quickly meet the needs of the people we serve.

At DHS, we grapple with hard questions to find new ways to foster a culture of bold innovation. We do this to ensure that in Maryland, we leave no one behind.

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Maryland Department Human Services
Anne Arundel County Office of Child Support Enforcement Administration
44 Calvert Street
Annapolis, MD 21401

The Deputy Director provides high level professional, administrative and management work which involves planning, developing and directing the activities and services within the scope of established policies, procedures and applicable legal mandates for the Office of Child Support. The work involves managing, coordinating and assessing the work of staff engaged in providing an effective and efficient child support delivery system, locating non‑custodial parents, establishing paternity, child support obligation, enforcing the child support order and modifying the child support order.

Additionally, the Deputy Director supervises staff, provides and establishes community outreach, all of which focus on the accomplishment of agency goals and objectives. Under managerial direction of the Metropolitan Director of the Child Support Administration, work is performed with a wide latitude for independent action, management discretion and judgment and is evaluated as it contributes to the efficiency and effectiveness of program goals and objectives.

Administration

• Plan, direct, organize, lead and coordinate the activities/operations of the Child Support Administration which include locating non‑custodial parents, enforcing child support orders, modifying child support obligations, receiving, initiating and evaluating charges of failure and/or refusal to pay child support.
• Develop procedures, maintain sound organizational structures, improve management methods and procedures; ensure objective use of personnel, budget and material.
• Conduct briefings with program staff on all objectives, scope, goals and operations of the Child Support Administration.
• Provide advice to the Director and assist in identifying agency goals, establishing program priorities, and evaluating utilization of personnel and equipment toward goal fulfillment.
• Conduct research to improve organizational efficiency.

Policy and Recommendation

• Assist the Director in identifying and prioritizing CSA goals and allocating necessary resources.
• Develop and monitor criteria for ensuring that state‑mandated goals are accomplished.
• Review plans for conformance to desired goals and ensure timely execution.

Problem Solving

• Monitor daily workflow and advise the Director of any problems.
• Assist with researching, investigating and resolving difficult and complex client complaints.

Supervision

• Directly supervise staff, schedules, plan and review work to ensure units are knowledgeable of policies and programs and that CSA provides effective services.
• Directly supervise various units in the absence of Unit Managers.

Special Projects

• Conduct special research projects, analyze data and prepare reports on special projects, and analyze collection trends.

This position is hybrid telework eligible.

• Education:
  
  Bachelor degree from an accredited four‑year college or university.
• Experience:
  
  Eight years of administrative, professional or technical work; at least three years must have involved supervision of employees or responsibility for program development in a child support or human services program.
• Notes:
  Additional experience in administrative, professional or technical work may be substituted on a year‑for‑year basis for required general education. Additional graduate level education may be substituted for required experience at a rate of 30 semester credit hours for one year.